PLAYBOOK SPORTS BAR - HOST: FULL-TIME

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

A premier entertainment venue in California seeks a Playbook Sports Bar Host. This role involves greeting and seating guests in a professional manner, managing reservations, and ensuring an excellent dining experience. Candidates should have strong communication skills and maintain a polished appearance. Efficiency in handling take-out orders and inquiries is also essential for success in this position. Join us for a rewarding work environment focused on hospitality and teamwork.

Qualifications

• Must greet and seat guests in a friendly and professional manner.
• Experience in managing reservations and take-out orders is essential.
• Ability to communicate wait times and assist with guest inquiries.

Responsibilities

• Greet guests promptly and manage the flow of reservations.
• Maintain cleanliness of the host stand and lobby area.
• Work closely with the management team for efficient service.
• Answer telephones and assist with guest inquiries and take-out orders.
• Maintain a clean and organized host stand and lobby.
• Coordinate with management and service staff to ensure smooth service.
• Follow safety and grooming standards and assist with opening/closing duties.

Skills

Strong communication skills

Polished appearance

Professional demeanor

Tools

OpenTable

Job description

Position Summary The Playbook Sports Bar Host is responsible for greeting and seating guests in a friendly, courteous, and professional manner. The Host manages the flow of reservations to ensure an exceptional dining experience. Duties include answering the phone, booking reservations using the Open Table System, and managing take-out orders. A polished appearance, strong communication skills, and a friendly, professional demeanor are essential for success in this role.

Essential Functions

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Greet all guests promptly, warmly, and professionally upon arrival.
• Manage reservations, waitlists, and walk-in guests using OpenTable.
• Escort guests to their tables, presenting menus and explaining daily specials if needed.
• Follow the steps of service as outlined by the department on a consistent basis.
• Maintain an organized and clean host stand, lobby, and entrance area at all times.
• Communicate wait times clearly and accurately to guests.
• Monitor dining room flow and seat guests in a balanced manner for server sections.
• Answer the telephone promptly and professionally; assist with guest inquiries and requests.
• Take and manage take-out orders.
• Work closely with the management team and service staff to ensure smooth and efficient service.
• Follow all company, departmental, and health and safety policies and procedures.
• Perform opening, closing, and side duties as assigned by management.
• Promote and maintain a positive and cooperative team environment.
• Maintain a polished, professional appearance in compliance with grooming standards.
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.