Guest Experience Host: Warm Welcomes & Fast Seating

Universal Store; Kokomo (IN); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

IHOP in Kokomo, Indiana is seeking a friendly host/ess to greet guests and seat them promptly. You will rotate seating areas, assist with To Go orders, and keep the dining area clean and welcoming.

The role requires excellent guest service, basic math for handling a waiting list, and the ability to work with a team in a fast-paced environment. No prior experience necessary; on-site position.

Qualifications

• No prior experience or training required.

Responsabilités

• Greet and seat guests promptly, cheerfully, and courteously.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain a waiting list as necessary.
• Check restrooms hourly to ensure proper stock levels and cleanliness.
• Clear, clean and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.

Description du poste

IHOP in Kokomo, Indiana is seeking a friendly host/ess to greet guests and seat them promptly. You will rotate seating areas, assist with To Go orders, and keep the dining area clean and welcoming.

The role requires excellent guest service, basic math for handling a waiting list, and the ability to work with a team in a fast-paced environment. No prior experience necessary; on-site position.