Guest Experience Host - Warm Welcomes & Expert Hospitality

Marc Rose; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Arizona Grand Resort & Spa in Phoenix seeks a warm, quick-witted hospitality professional to welcome guests and set the tone of every stay. You’ll greet guests, offer seating, and escort them to tables, while supporting call-outs and guest flow with a friendly, proactive approach.

As part of the restaurant team, you’ll manage reservations, handle phones, participate in daily roll calls, and assist with service duties to ensure a Four Diamond experience for every guest.

Qualifications

• Greet guests with warmth and professionalism.
• Maintain awareness of guest needs and flow of service.
• Communicate effectively with team and guests to deliver a Four Diamond experience.

Responsibilities

• Greet arriving guests with genuine warmth and offer seating options.
• Lead or join daily roll call huddles to discuss specials and daily happenings.
• Manage reservations and special function details with precision.
• Answer phones with friendly professionalism and support service flow.

Skills

Guest service

Communication

Team collaboration

Adaptability

Attention to detail

Education

High school diploma

Job description

Arizona Grand Resort & Spa in Phoenix seeks a warm, quick-witted hospitality professional to welcome guests and set the tone of every stay. You’ll greet guests, offer seating, and escort them to tables, while supporting call-outs and guest flow with a friendly, proactive approach.

As part of the restaurant team, you’ll manage reservations, handle phones, participate in daily roll calls, and assist with service duties to ensure a Four Diamond experience for every guest.