Lobby Grill Hostperson

Marc Rose; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Arizona Grand Resort & Spa in Phoenix seeks a warm, quick-witted hospitality professional to welcome guests and set the tone of every stay. You’ll greet guests, offer seating, and escort them to tables, while supporting call-outs and guest flow with a friendly, proactive approach.

As part of the restaurant team, you’ll manage reservations, handle phones, participate in daily roll calls, and assist with service duties to ensure a Four Diamond experience for every guest.

Qualifications

• Greet guests with warmth and professionalism.
• Maintain awareness of guest needs and flow of service.
• Communicate effectively with team and guests to deliver a Four Diamond experience.

Responsibilities

• Greet arriving guests with genuine warmth and offer seating options.
• Lead or join daily roll call huddles to discuss specials and daily happenings.
• Manage reservations and special function details with precision.
• Answer phones with friendly professionalism and support service flow.

Skills

Guest service

Communication

Team collaboration

Adaptability

Attention to detail

Education

High school diploma

Job description

Where the Desert Sun Meets Genuine Hospitality

Picture this: the South Mountains standing sentinel against a Phoenix sky, the hum of a resort that has welcomed guests with AAA Four Diamond distinction, and you - the very first smile, the very first \"hello\" that sets the tone for someone's entire stay. This isn't just a post by the host stand. It's the opening scene of every guest's story at Arizona Grand Resort & Spa.

We're looking for a warm, quick-witted individual who understands that first impressions aren't made - they're crafted. If you believe hospitality is equal parts art and instinct, read on.

The Role You'll Play

• Greet arriving guests with genuine warmth, offer their choice of seating, and escort them to the table that fits their mood and moment.


• Lead or join daily \"roll call\" huddles - the pulse of our restaurant - covering specials, promotions, guest feedback, and the day's happenings.


• Manage reservations and special function details with precision and care.


• Answer phones with the kind of friendly professionalism that makes people feel expected, not just scheduled.


• Jump in wherever needed - pouring coffee, refreshing menus, polishing windows, and keeping every detail guest-ready.

What You Bring

• A high school diploma (preferred) and a natural gift for making people feel welcome.


• Prior restaurant experience is a plus, but energy and attentiveness matter most.


• Maricopa County Food Service Worker card and CPR/First Aid certification are preferred.


• A working knowledge of restaurant rhythms - staffing, service flow, and the subtle art of guest relations.


• The ability to memorize menus, resolve concerns gracefully, and rise to Four Diamond and Mystery Shopper standards without missing a beat.

Who You Are

• Ethical, professional, and effortlessly polished - because appearance and integrity speak before words do.


• A clear, confident communicator fluent in the language of hospitality (and English, for the paperwork).


• Someone who treats every guest like the only guest - always.

Why Here, Why Now

Nestled against the sun-warmed peaks of South Mountain Park - one of the largest municipal parks in the country - Arizona Grand Resort & Spa is more than a workplace. It's a destination unto itself, complete with a nine-acre water park, championship golf, and a spa that rivals any in the Valley of the Sun. Working here means being surrounded by Phoenix's best: year-round sunshine, vibrant desert landscapes, and a city that never stops growing, innovating, and welcoming.

If you're ready to be the spark that starts every great guest experience, we'd love to meet you.

The Arizona Grand Resort & Spa's leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.