Lobby Grill Server

Arizona Grand Resort & Spa; Phoenix (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

Arizona Grand Resort & Spa seeks a hospitality professional to deliver exceptional service in a fast-paced, all-suite resort environment. You will welcome guests warmly, guide them through the menu with expert recommendations, and ensure a seamless service flow from start to finish.

The ideal candidate holds a high school diploma, 1+ year of experience in a busy setting, and current Maricopa County Food Service Worker Card and Arizona Title IV Alcohol Certification.

Qualifications

• Experience in a high-volume, fast-paced environment is required.
• Impeccable communication skills and professional presence are essential.
• Ability to read a room and anticipate guest needs with a warm, genuine approach.
• Keen understanding of service choreography from welcome to good-bye.
• Commitment to Four Diamond service standards and compliance with state regulations.

Responsibilities

• Welcome guests with warmth and genuine hospitality.
• Guide guests through the menu with knowledgeable recommendations.
• Maintain the rhythm of service from order to table to final bite.
• Navigate POS systems with accuracy and confidence.
• Uphold Four Diamond standards in all guest interactions.
• Handle beverage service, including alcohol, per state and resort rules.
• Leave guests with a desire to return.

Skills

High-volume service

Strong communication

Professional presence

Stamina & pace

Guest-focused

Education

High school diploma or equivalent

Maricopa County Food Service Worker Card

Arizona Title IV Alcohol Certification

Job description

Where the Desert Meets Distinction

Picture this: towering palms, the silhouette of South Mountain against a blazing Phoenix sunset, and a lobby alive with the energy of travelers arriving from every corner of the globe. This is your stage. At Arizona Grand Resort & Spa — Phoenix’s largest all-suite resort and a AAA Four Diamond destination — first impressions aren’t just made, they’re crafted. And you’re the one holding the pen.

We’re searching for a hospitality professional who understands that service isn’t a task — it’s an art form. Someone who can read a room, anticipate a need before it’s spoken, and turn a simple meal into a memory worth returning for.

The Role You’ll Own

• Welcome guests with warmth that feels effortless and genuine
• Guide them through a menu you know inside and out, making thoughtful recommendations that elevate their experience
• Keep the rhythm of service seamless — from order to table to the final, satisfied bite
• Navigate our point-of-sale systems with precision and confidence
• Uphold the exacting standards that make Four Diamond service legendary
• Handle beverage service — including alcohol — with full knowledge of state and resort regulations
• Leave every guest with one final thought: I can’t wait to come back

What You Bring to the Table

• A high school diploma or equivalent (preferred)
• At least one year of experience in a high-volume, fast-paced environment
• A current Maricopa County Food Service Worker Card and Arizona Title IV Alcohol Certification
• Sharp instincts for table settings, menu knowledge, and the subtle choreography of great service
• The stamina and grace to move confidently through a bustling lobby, tray in hand
• Impeccable communication skills and a polished, professional presence
• An unshakeable commitment to doing things the right way, every time

Why Here, Why Now

Phoenix isn’t just a backdrop — it’s a city of reinvention, where ambition meets sunshine 300 days a year. And Arizona Grand Resort & Spa is where that energy lives and breathes, from our lazy river and waterpark to our award-winning spa and golf course. Working here means joining a team that takes pride in exceptional guest experiences, while enjoying the kind of resort perks, career growth, and genuine camaraderie that keep people here for years, not just seasons.

This isn’t just a serving position. It’s your invitation to be part of something polished, dynamic, and unmistakably Arizona.

The Arizona Grand Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Source: Hospitality Online