Lobby Grill Server

Marc Rose; Phoenix (AZ); On-site; USD 19,000 - 29,000; Full time

Job summary

Arizona Grand Resort & Spa in Phoenix invites you to join our team as a guest service professional. In a dynamic, all-suite environment, you will warmly welcome guests, guide them through menus, and ensure every interaction feels polished and memorable.

This role requires excellent communication, the ability to work quickly in a busy lobby, and careful adherence to alcohol service regulations. If you take pride in hospitality and teamwork, this is your stage.

Qualifications

• High school diploma or equivalent.
• At least one year of experience in a high-volume, fast-paced environment.
• Maricopa County Food Service Worker Card and AZ Title IV Alcohol Certification.
• Strong communication and professional presence.
• Ability to move confidently through a bustling lobby with trays.

Responsibilities

• Welcome guests with warmth and genuine hospitality.
• Guide them through a menu and make thoughtful recommendations.
• Maintain seamless service from order to delivery.
• Operate point-of-sale systems accurately.
• Uphold Four Diamond service standards.
• Handle beverage service, including alcohol, per state regulations.

Skills

Customer service

Communication

Multitasking

Guest relations

Education

High school diploma or equivalent

Tools

POS systems

Alcohol service knowledge

Job description

Where the Desert Meets Distinction

Picture this: towering palms, the silhouette of South Mountain against a blazing Phoenix sunset, and a lobby alive with the energy of travelers arriving from every corner of the globe. This is your stage. At Arizona Grand Resort & Spa - Phoenix's largest all-suite resort and a AAA Four Diamond destination - first impressions aren't just made, they're crafted. And you're the one holding the pen.

The Role You'll Own

• Welcome guests with warmth that feels effortless and genuine
• Guide them through a menu you know inside and out, making thoughtful recommendations that elevate their experience
• Keep the rhythm of service seamless - from order to table to the final, satisfied bite
• Navigate our point-of-sale systems with precision and confidence
• Uphold the exacting standards that make Four Diamond service legendary
• Handle beverage service - including alcohol - with full knowledge of state and resort regulations
• Leave every guest with one final thought: I can't wait to come back

What You Bring to the Table

• A high school diploma or equivalent (preferred)
• At least one year of experience in a high-volume, fast-paced environment
• A current Maricopa County Food Service Worker Card and Arizona Title IV Alcohol Certification
• Sharp instincts for table settings, menu knowledge, and the subtle choreography of great service
• The stamina and grace to move confidently through a bustling lobby, tray in hand
• Impeccable communication skills and a polished, professional presence
• An unshakeable commitment to doing things the right way, every time

Why Here, Why Now

Phoenix isn't just a backdrop - it's a city of reinvention, where ambition meets sunshine 300 days a year. And Arizona Grand Resort & Spa is where that energy lives and breathes, from our lazy river and waterpark to our award-winning spa and golf course. Working here means joining a team that takes pride in exceptional guest experiences, while enjoying the kind of resort perks, career growth, and genuine camaraderie that keep people here for years, not just seasons.

This isn't just a serving position. It's your invitation to be part of something polished, dynamic, and unmistakably Arizona.

The Arizona Grand Resort & Spa's leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.