Guest Experience Host — Warm Welcome & Seating Pro

Glenwood's Columbia; Columbia (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Medical/dental/vision benefits

Advancement opportunities

Team-oriented culture

Job summary

Glenwood's Columbia is seeking warm, polished Hosts to make guests feel welcome from the moment they arrive. You will manage reservations with OpenTable, escort guests to tables, and coordinate with servers to ensure a seamless handoff and exceptional dining experience.

Ideal candidates bring strong customer service and communication skills, a professional appearance, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous restaurant or hospitality experience preferred.
• Able to work evenings, weekends, and holidays.
• Professional and friendly demeanor.

Responsibilities

• Welcome guests warmly and professionally.
• Manage reservations and waitlists using OpenTable.
• Escort guests to tables and introduce them to their server.
• Communicate special notes and seating preferences to staff.
• Answer phone inquiries about reservations and inquiries.
• Maintain a polished entrance and lobby.
• Support dining room flow and reset tables as needed.

Skills

Customer service

Communication

OpenTable knowledge

Multitasking

Professional appearance

Tools

OpenTable

Job description

Glenwood's Columbia is seeking warm, polished Hosts to make guests feel welcome from the moment they arrive. You will manage reservations with OpenTable, escort guests to tables, and coordinate with servers to ensure a seamless handoff and exceptional dining experience.

Ideal candidates bring strong customer service and communication skills, a professional appearance, and the ability to multitask in a fast-paced environment.