Host - Glenwood's Owings Mills

Glenwood's Owings Mills; Owings Mills (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Medical/dental/vision benefits

Advancement opportunities

Team-oriented culture

Job summary

Glenwood's Owings Mills is seeking friendly Hosts to welcome guests and manage reservations with OpenTable. You will escort guests to tables, coordinate with servers, and help maintain a polished entrance and dining area.

We value strong customer service, clear communication, and a professional appearance. This role supports a fast-paced, team-oriented restaurant culture and requires flexibility for evenings, weekends, and holidays.

Qualifications

• Hospitality or customer service experience preferred.
• Able to communicate clearly with guests and team members.
• Wollows a polished, professional appearance and positive attitude.

Responsibilities

• Create a warm, genuine first impression by welcoming guests.
• Manage reservations and waitlists with OpenTable to maximize seating efficiency.
• Escort guests to tables and introduce them to their server for a smooth handoff.

Skills

Customer service

Communication

Hospitality

Multitasking

Professional appearance

Tools

OpenTable

Job description

At Glenwood's, our Hosts are the first and last impression our guests have of the restaurant. We are seeking warm, polished, and hospitality-driven individuals who enjoy creating exceptional first impressions and ensuring every guest feels genuinely welcomed. If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in creating memorable experiences, we'd love to meet you.What You’ll Enjoy:Competitive payPaid training and ongoing developmentMedical, dental, and vision benefitsOpportunities for advancement within a growing restaurant groupA professional, team-oriented culture built on hospitality and excellenceResponsibilities of our Hosts:Create a warm, genuine, and memorable first impression by welcoming every guest with professionalism and enthusiasm.Manage reservations and waitlists using OpenTable while maximizing seating efficiency and guest satisfaction.Escort guests to their tables while introducing them to their server and ensuring a seamless handoff.Maintain awareness of reservation notes, special occasions, VIP guests, accessibility needs, and seating preferences.Communicate effectively with managers, servers, and support staff to ensure smooth dining room flow.Answer incoming phone calls professionally while assisting guests with reservations and restaurant inquiries.Maintain a polished, organized, and inviting entrance and lobby at all times.Monitor dining room pacing and table availability to provide an exceptional guest experience.Assist with resetting tables and supporting the dining room as needed.Demonstrate thorough knowledge of menus, beverages, gift cards, and restaurant offerings.Complete opening, running, and closing side work, including rolling silverware, polishing menus, stocking supplies, and maintaining the cleanliness of the entrance and dining room.Support teammates and contribute to a positive, hospitality-focused culture.Performs additional responsibilities, although not detailed, as requested by a manager at any time.Previous restaurant or hospitality experience preferred (but not required).Strong customer service and communication skills.Comfortable learning and using reservation systems such as OpenTable.Ability to multitask while maintaining professionalism and composure.Able to report to work as scheduled, including evenings, weekends, and holidays.Ability to stand for extended periods and lift up to 20 pounds occasionally.Professional appearance consistent with company standards.Clean and neat appearanceAbility to work in a fast-paced, team-oriented environmentMust be able to communicate clearly