Host - Glenwood's Columbia

Glenwood's Columbia; Columbia (MD); Presencial; USD 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Paid training

Medical/dental/vision benefits

Advancement opportunities

Team-oriented culture

Descripción de la vacante

Glenwood's Columbia is seeking warm, polished Hosts to make guests feel welcome from the moment they arrive. You will manage reservations with OpenTable, escort guests to tables, and coordinate with servers to ensure a seamless handoff and exceptional dining experience.

Ideal candidates bring strong customer service and communication skills, a professional appearance, and the ability to multitask in a fast-paced environment.

Formación

• Previous restaurant or hospitality experience preferred.
• Able to work evenings, weekends, and holidays.
• Professional and friendly demeanor.

Responsabilidades

• Welcome guests warmly and professionally.
• Manage reservations and waitlists using OpenTable.
• Escort guests to tables and introduce them to their server.
• Communicate special notes and seating preferences to staff.
• Answer phone inquiries about reservations and inquiries.
• Maintain a polished entrance and lobby.
• Support dining room flow and reset tables as needed.

Conocimientos

Customer service

Communication

OpenTable knowledge

Multitasking

Professional appearance

Herramientas

OpenTable

Descripción del empleo

At Glenwood's, our Hosts are the first and last impression our guests have of the restaurant. We are seeking warm, polished, and hospitality-driven individuals who enjoy creating exceptional first impressions and ensuring every guest feels genuinely welcomed. If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in creating memorable experiences, we'd love to meet you.What You’ll Enjoy:Competitive payPaid training and ongoing developmentMedical, dental, and vision benefitsOpportunities for advancement within a growing restaurant groupA professional, team-oriented culture built on hospitality and excellenceResponsibilities of our Hosts:Create a warm, genuine, and memorable first impression by welcoming every guest with professionalism and enthusiasm.Manage reservations and waitlists using OpenTable while maximizing seating efficiency and guest satisfaction.Escort guests to their tables while introducing them to their server and ensuring a seamless handoff.Maintain awareness of reservation notes, special occasions, VIP guests, accessibility needs, and seating preferences.Communicate effectively with managers, servers, and support staff to ensure smooth dining room flow.Answer incoming phone calls professionally while assisting guests with reservations and restaurant inquiries.Maintain a polished, organized, and inviting entrance and lobby at all times.Monitor dining room pacing and table availability to provide an exceptional guest experience.Assist with resetting tables and supporting the dining room as needed.Demonstrate thorough knowledge of menus, beverages, gift cards, and restaurant offerings.Complete opening, running, and closing side work, including rolling silverware, polishing menus, stocking supplies, and maintaining the cleanliness of the entrance and dining room.Support teammates and contribute to a positive, hospitality-focused culture.Performs additional responsibilities, although not detailed, as requested by a manager at any time.Previous restaurant or hospitality experience preferred (but not required).Strong customer service and communication skills.Comfortable learning and using reservation systems such as OpenTable.Ability to multitask while maintaining professionalism and composure.Able to report to work as scheduled, including evenings, weekends, and holidays.Ability to stand for extended periods and lift up to 20 pounds occasionally.Professional appearance consistent with company standards.Clean and neat appearanceAbility to work in a fast-paced, team-oriented environmentMust be able to communicate clearly