Guest Experience Host: Warm Seating & Reservations

Benihana - Anaheim; Anaheim (CA); On-site; USD 26,000 - 38,000; Full time

Job summary

Benihana - Anaheim is seeking a friendly host/hostess to greet guests, manage seating and reservations, and coordinate with servers to ensure efficient service. The role also handles phone inquiries, seating requests, and guest questions while maintaining a clean, welcoming host area.

The position requires attention to flow, rotation, and guest satisfaction in a fast-paced dining environment, with duties that support smooth dining room operations.

Qualifications

• Previous host/hostess experience in restaurant or hospitality required.
• Must be eligible to work in the United States.

Responsibilities

• Greets all guests warmly and escorts them to a table, balancing flow among the server stations.
• Ensures table rotation matches guest preferences and party size.
• Utilizes customer paging system when needed and provides menus to customers.
• Assists with seating requests and answers phones with a courteous greeting.
• Relays guest information to service staff and gathers feedback on the experience.
• Maintains a clean and organized host station and keeps menus, pens, pencils stocked.
• Responds to guest questions about hours, reservations, and directions to the restaurant.
• Provides backup coverage for the host stand when necessary.
• Completes side work before, during, and after shift.
• Checks restrooms for cleanliness and supplies, as needed.
• Keeps the t-shirt cabinet and storage area orderly and organized.
• Performs other duties as assigned by a supervisor.

Job description

Benihana - Anaheim is seeking a friendly host/hostess to greet guests, manage seating and reservations, and coordinate with servers to ensure efficient service. The role also handles phone inquiries, seating requests, and guest questions while maintaining a clean, welcoming host area.

The position requires attention to flow, rotation, and guest satisfaction in a fast-paced dining environment, with duties that support smooth dining room operations.