Guest Experience Host & To-Go Specialist

Default Brand; Hickory (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

Hooters of America LLC. is hiring for Hospitality Service Support in Hickory, NC. The role combines Host duties, To-Go order handling, and general Staff responsibilities to ensure guest happiness and a clean, efficient dining environment.

Candidates should be 17/18+ with strong customer service, teamwork, and menu knowledge. ServSafe certification is required for alcohol service, and adaptability is essential in a fast-paced setting.

Qualifications

• Must be 17/18 years of age or older.
• Customer Service Skills.
• Basic Mathematical Computations Skills.
• Ability to Promote Brand Integrity.
• Ability to Maintain Professionalism at All Times.
• Ability to Communicate Clearly.
• Ability to Work Well with Others.
• Ability to Multi-Task within a Fast-Paced Environment.
• Ability to Adapt to Change.
• Menu Knowledge.
• Knowledge of Sanitation and Use of MSDS.
• ServSafe alcohol certification required before serving alcohol.

Responsibilities

• Greet guests and seat parties, ensuring a welcoming atmosphere.
• Assist in To-Go orders via phone, apps, online, and walk-ins; ensure order accuracy.
• Maintain cleanliness of Front of House, restrooms, and parking lot; support bar area as needed.
• Support customer service standards and promote brand integrity during all interactions.

Skills

Customer service

Communication

Multitasking

Professionalism

Team player

Menu knowledge

Sanitation knowledge

Adaptability

Attentive service

Child/large party handling

Education

ServSafe alcohol certification

MSDS knowledge

Job description

Hooters of America LLC. is hiring for Hospitality Service Support in Hickory, NC. The role combines Host duties, To-Go order handling, and general Staff responsibilities to ensure guest happiness and a clean, efficient dining environment.

Candidates should be 17/18+ with strong customer service, teamwork, and menu knowledge. ServSafe certification is required for alcohol service, and adaptability is essential in a fast-paced setting.