Guest Experience Host - Sports Challenge & Events

Round One Entertainment Inc.; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Arcade time

Bowling time

Karaoke/billiards

Food discount

Free beverage

Job summary

Round One Entertainment in Willowbrook, TX, is hiring for a Sports Challenge Department team member. You will provide exceptional customer service, enforce house rules, and help guests have a fun experience in a fast-paced, high-energy environment.

The ideal candidate has a high school diploma or GED and is available nights and weekends. Responsibilities include POS system operation, guest registration, event hosting, and daily safety checks.

Qualifications

• High school diploma or GED required.
• 1–2 years of hospitality or retail experience preferred.

Responsibilities

• Provide excellent customer service in a fast-paced, crowded facility.
• Operate POS system for guest registration and enrollment.
• Inform guests and promote Round 1 membership.
• Handle inquiries at guest reception, activities floor, and service counter.
• Perform daily maintenance and safety inspections; report hazards.
• Monitor guests on the Spo-Cha floor and enforce house rules to prevent unsafe play.
• Assist guests with activity rules and procedures.
• Host events, birthday parties, and group activities when assigned.
• Perform light cleaning and maintain sanitary practices in food/beverage areas.

Skills

Customer service

Communication

Guest interaction

Teamwork

Education

High school diploma or GED

Tools

POS system

Job description

Round One Entertainment in Willowbrook, TX, is hiring for a Sports Challenge Department team member. You will provide exceptional customer service, enforce house rules, and help guests have a fun experience in a fast-paced, high-energy environment.

The ideal candidate has a high school diploma or GED and is available nights and weekends. Responsibilities include POS system operation, guest registration, event hosting, and daily safety checks.