Guest Experience Host – Indoor Sports & Events

Round1 Entertainment Inc; Glendale (AZ); On-site; USD 26,000 - 34,000; Part time

Job summary

Round1 Entertainment Inc. in Glendale, AZ is seeking a friendly, outgoing team member to deliver exceptional customer service in a fast-paced, family-friendly facility.

The role supports Spo-Cha operations, enforces house rules, and helps guests with registrations, memberships, and activities. The ideal candidate has a high school diploma or GED, open availability (nights/weekends preferred), and 1–2 years in hospitality or retail.

Qualifications

• High school diploma or GED required.
• Open availability, especially nights and weekends preferred.

Responsibilities

• Communicate effectively in a large, crowded facility so guests can hear you.
• Provide excellent customer service to guests.
• Operate and assist all functions related to the POS (Point-of-Sale) system, including guest registration and enrollment.
• Inform guests and promote the Round1 membership card.
• Handle customer inquiries at the guest reception desk, activities floor, and service counter.
• Perform daily maintenance & safety inspections; observe and report safety hazards.
• Monitor and engage guests on Spo-Cha floor; enforce house rules to prevent dangerous play.
• Report injuries to MOD/GM as needed and follow company guidelines.
• Report facility or equipment issues to management and maintenance teams.
• Assist guests with activity rules and procedures.
• Host events, birthday parties, and group activities when assigned.
• Perform light cleaning to maintain the facility.
• Maintain sanitary practices in food/beverage areas and kitchen.
• Prepare and serve food/drinks at the snack bar.
• Organize and maintain equipment storage.
• Perform inventory counts and inventory management.
• Perform other tasks as assigned by supervisors.

Skills

Customer service

Communication

POS system

Guest registration

Education

High School diploma or GED

Tools

POS system

Job description

Round1 Entertainment Inc. in Glendale, AZ is seeking a friendly, outgoing team member to deliver exceptional customer service in a fast-paced, family-friendly facility.

The role supports Spo-Cha operations, enforces house rules, and helps guests with registrations, memberships, and activities. The ideal candidate has a high school diploma or GED, open availability (nights/weekends preferred), and 1–2 years in hospitality or retail.