Guest Experience Host for a Live Sports & Social Lounge

Fenton; Cary (NC); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Sports & Social Cary is seeking a friendly Host to greet guests, answer phones, and manage reservations in a busy downtown venue.

Position requires at least one year of customer service or hosting experience, fluent English, and strong communication. Some nights, weekends, and holidays may be required.

You will coordinate seating, assist with bussing when needed, and help create a welcoming, high-energy atmosphere for guests.

Qualifications

• At least one year of customer service/hosting experience.
• Must speak fluent English; other languages preferred.
• Strong communication and interpersonal skills with guests and staff.
• Reading and writing abilities for reservations and seating charts.
• Must be able to work nights, weekends, and/or holidays.

Responsibilities

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Skills

Customer service

Communication

English fluency

Reading/writing

Seating charts

Basic math

Job description

Sports & Social Cary is seeking a friendly Host to greet guests, answer phones, and manage reservations in a busy downtown venue.

Position requires at least one year of customer service or hosting experience, fluent English, and strong communication. Some nights, weekends, and holidays may be required.

You will coordinate seating, assist with bussing when needed, and help create a welcoming, high-energy atmosphere for guests.