Spa Front Desk Host

Heyday; New York (NY); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive Hourly Wage

Membership and Product Commission

Discounted Facials

Friends & Family Discount on Services

35% Product Discount

Medical, Dental, and Vision Benefits

Paid Time Off

Growth Opportunities

Job summary

Heyday is looking for a passionate team member in New York City to enhance our guest experience by delivering high-level customer service. This role involves educating clients on our offerings, assisting with products, and supporting the team in daily operations.

The ideal candidate is skilled in communication, problem-solving, and thrives in a fast-paced environment. Join us to help clients discover their healthiest skin while enjoying numerous benefits, including competitive wages and discounts on services.

Qualifications

• Outstanding customer service and problem-solving skills.
• Confidence when recommending memberships, packages, and products.
• Ability to prioritize and multi-task in a fast-paced environment.
• Excellent communication skills and ability to work with various personalities.
• Flexible to work a non-traditional schedule, including weekends and shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on promotions, memberships, and future appointments.
• Assist with re-stocking products and daily shop tasks.
• Maintain a positive attitude and work cohesively with the team.

Skills

Outstanding customer service and problem-solving skills

Excellent communication skills

Confidence when recommending memberships and packages

Superior organizational skills

Ability to prioritize and multi-task

Job description

Job Summary

You are the foundation of our organization's success. An expert in creating a world‑class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities

• Provide high‑level customer service and hospitality to clients
• Educate clients on current promotions, memberships, packages, and future appointments
• Assist with re‑stocking products
• Help with daily shop tasks and projects
• Maintain a positive attitude and take initiative
• Work as a cohesive team with all Heyday staff members
• Assist with the training and coaching of new hires for the Host team
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture

Qualifications

• Outstanding customer service and problem‑solving skills
• Confidence when recommending memberships, packages, and product
• The ability to prioritize and multi‑task within a fast‑paced environment
• Initiate tasks and perform duties without direction
• Excellent communication skills and the ability to work with a wide range of personalities
• Superior organizational skills
• Must have the flexibility to work a non‑traditional schedule – including weekends, opening shifts, and closing shifts

Benefits

• Competitive Hourly Wage
• Membership and Product Commission
• Discounted Facials
• Friends & Family Discount on Services
• 35% Product Discount
• Medical, Dental, and Vision Benefits
• Paid Time Off
• Growth Opportunities

About Heyday

At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin so you can put your best face forward. With locations across the country, we provide personalized facial treatments, everyday skincare guidance from our expert estheticians, and robust products that let you feel the difference. We’ve been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and collected valuable skincare data throughout. Oh, and the word Heyday… means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.