Guest Experience Host & Seating Specialist

The Press Club Grill; Stafford (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

The Press Club Grill is seeking a friendly host to greet and seat guests, manage seating and answer phones. You will deliver hospitality, assist with reservations, and help guests feel welcome from entry to exit.

Responsibilities include guiding guests to tables, providing menus, describing items on request, and coordinating with service staff to maintain a smooth dining flow. A positive, courteous demeanor is essential for creating a welcoming atmosphere.

Responsibilities

• Greet and seat guests; manage table seating and answer phones
• Deliver hospitality to every guest
• Greet guests warmly and courteously
• Open the door for guests entering or exiting
• Promote Call-Ahead/reservation policies
• Make guests comfortable while they wait
• Manage wait list with accurate wait times
• Select appropriate station and table or booth
• Escort guests to their table
• Provide menus to guests
• Describe menu items upon request
• Suggest menu items when appropriate
• Answer phones and follow procedures
• Take to-go orders by phone and deliver to bartender
• Refer allergy questions to the Manager on Duty
• Assist guests seating children or guests with special needs
• Thank departing guests and invite them to return
• Keep entrance area clean and stocked
• Monitor entrance area and pick up trash as needed
• Check restrooms; wipe counters, clean windows, pick up trash
• Provide balloons and kids' menu/crayons
• Assist servers by refilling drinks, clearing plates, maintaining tables
• Wash hands and sanitize after activities
• Notify staff to empty trash after broken glass
• Maintain clean, safe environment; report hazards
• Help celebrate birthday occasions
• Comply with applicable statutes and restaurant policies
• Perform additional duties as requested by management

Job description

The Press Club Grill is seeking a friendly host to greet and seat guests, manage seating and answer phones. You will deliver hospitality, assist with reservations, and help guests feel welcome from entry to exit.

Responsibilities include guiding guests to tables, providing menus, describing items on request, and coordinating with service staff to maintain a smooth dining flow. A positive, courteous demeanor is essential for creating a welcoming atmosphere.