Guest Experience Host — Reservations & Seating Pro

Jack Brown's Beer & Burger Joint; Norfolk (VA); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Hourly pay: $14

Job summary

Jack Brown's Beer & Burger Joint is a dive bar known for top-notch burgers and a lively atmosphere. We are seeking a friendly Host who will be the first point of contact for guests, greet them warmly, manage the waitlist, and seat guests efficiently while answering calls and handling reservations.

The role emphasizes excellent communication, organization, and the ability to multitask in a fast-paced setting, with shifts primarily in the evenings, including weekends and holidays.

Qualifications

• Prior experience as a Host or in a customer service role is preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Flexible availability including weekdays evenings and weekends

Responsibilities

• Welcome guests in a warm and friendly manner
• Manage the waitlist and seat guests according to preferences and party size
• Answer phone calls and take reservations
• Provide accurate wait time information to guests
• Maintain a clean and organized lobby area
• Assist with other tasks as needed, such as taking to-go orders or helping with food delivery

Skills

Customer service

Guest communication

Organization

Multitasking

Calm under pressure

Job description

Jack Brown's Beer & Burger Joint is a dive bar known for top-notch burgers and a lively atmosphere. We are seeking a friendly Host who will be the first point of contact for guests, greet them warmly, manage the waitlist, and seat guests efficiently while answering calls and handling reservations.

The role emphasizes excellent communication, organization, and the ability to multitask in a fast-paced setting, with shifts primarily in the evenings, including weekends and holidays.