Guest Experience Host - Seasonal Resort Operations

Merlin; Winter Haven (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Merlin's LEGOLAND FL is seeking a Resort Operations Host – Seasonal to deliver outstanding guest experiences across attractions, services, and operations. You will work in a fast-paced, guest-facing environment and support multiple areas including admissions, retail, custodial tasks, and guest engagement.

The role emphasizes safety, teamwork, communication, and a flexible schedule to cover evenings, weekends, and holidays.

Qualifications

• Guest-facing experience is preferred.
• Excellent communication skills.
• Strong teamwork and collaboration abilities.
• Attention to detail and reliability.
• Basic math and computer skills.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Work within a designated zone of the resort, supporting daily operations while ensuring excellent guest service and promoting company values.
• Support a variety of operational areas including attractions, admissions, retail, custodial functions, and guest engagement.
• Maintain attraction efficiency to minimize queue times and maximize throughput while delivering exceptional guest experiences.
• Welcome guests at entrances, assist with ticket scanning, and help manage guest flow throughout the resort.
• Assist guests entering and exiting attractions, ensuring they are properly secured and informed about safety procedures.
• Enforce attraction safety rules and restrictions, including height and weight requirements.
• Support retail operations by processing sales, handling inventory, preventing loss, and identifying opportunities to enhance guest purchases.
• Assist with shows, educational programs, and interactive experiences by preparing venues and engaging guests.
• Maintain high standards of cleanliness and presentation throughout the resort, including public areas and restrooms.
• Perform custodial duties such as sweeping, mopping, vacuuming, trash removal, and sanitizing surfaces.

Job description

Merlin's LEGOLAND FL is seeking a Resort Operations Host – Seasonal to deliver outstanding guest experiences across attractions, services, and operations. You will work in a fast-paced, guest-facing environment and support multiple areas including admissions, retail, custodial tasks, and guest engagement.

The role emphasizes safety, teamwork, communication, and a flexible schedule to cover evenings, weekends, and holidays.