LEGOLAND California- Frontline Host

Merlin; Carlsbad (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Merlin Magic Pass

401(k) matching

Tuition reimbursement

Job summary

LEGOLAND California Resort in Carlsbad, CA is seeking a Frontline Host to welcome guests and support Admissions, Attractions, Retail and Guest Experiences.

You will engage with families, operate POS and ticketing, ensure safety, and maintain high service standards in a dynamic theme park environment. Availability evenings, weekends, and peak times required.

Qualifications

• Experience in guest-facing environments.
• Ability to work in a fast-paced theme park setting.

Responsibilities

• Welcome guests and create a positive first impression.
• Scan tickets and memberships and assist with ticket sales.
• Conduct bag checks and support accessibility needs.
• Help resolve ticketing and entry concerns with Guest Services and Leadership.
• Assist guests with merchandise purchases and operate POS systems.
• Maintain stock levels, displays, and store cleanliness.
• Monitor play areas and attractions; learn ride safety procedures.
• Assist with guest flow and venue operations.
• Prepare and maintain guest areas with cleanliness, safety checks, and restocking supplies.

Skills

Guest service

Team player

Communication

Basic math

Safety awareness

Multi-tasking

Education

High School Diploma or equivalent

Tools

Point-of-sale systems

Job description

What you'll bring to the team

Frontline Host

LEGOLAND California Resort | Carlsbad, CA

Candidates must be at least 18 years of age to be considered for this role.

Availability Requirement: Candidates must have weekday availability and be available to work at least one weekend day on a regular basis. Flexibility to work evenings, weekends, holidays, and peak operating periods is required.

Build Awesome Memories Every Day!

As a Frontline Host, you'll help create unforgettable experiences for guests across Admissions, Attractions, Retail, and Guest Experiences. From welcoming families at the front gate to supporting rides, shows, and retail locations, you'll play a key role in delivering exceptional guest service while maintaining a safe and fun environment.

What You'll Do

Guest Entry & Admissions

• Welcome guests and create a positive first impression.
• Scan tickets and memberships and assist with ticket sales.
• Conduct bag checks and support accessibility needs.
• Help resolve ticketing and entry concerns with Guest Services and Leadership.

Retail Operations

• Assist guests with merchandise purchases.
• Operate point-of-sale systems and process transactions.
• Maintain stock levels, displays, and store cleanliness.
• Recommend products and enhance the guest experience.

Attractions & Rides

• Monitor play areas and attractions.
• Learn and follow ride operating and safety procedures.
• Assist guests and provide clear operational instructions.
• Maintain focus and professionalism in a busy environment.

Entertainment & Experiences

• Support shows, educational activities, and LEGO® building experiences.
• Assist with guest flow and venue operations.
• Help prepare and maintain guest areas through cleanliness, safety checks, and restocking supplies.

Qualifications & Experience

What We're Looking For

Preferred Qualifications

• Experience in a theme park, hospitality, retail, entertainment, recreation, or guest-facing environment.
• Previous guest service experience.
• Experience operating point-of-sale systems.

Skills & Competencies

• Strong guest service and communication skills.
• Ability to work as part of a team in a fast-paced environment.
• Basic math and computer skills.
• Ability to remain focused and attentive in busy operational settings.
• Sound judgment and the ability to act quickly during operational or emergency situations.
• Visual and auditory ability to identify and respond to incidents and safety concerns.

Education

• High School Diploma, GED, or equivalent combination of education and experience preferred.

Working Environment

• Work both indoors and outdoors in varying weather conditions.
• Exposure to different temperatures, humidity levels, and floor surfaces.
• Frequent standing, walking, and movement throughout the Resort.
• Exposure to high guest volumes and varying noise levels.
• May be exposed to food allergens.

Why Join LEGOLAND California Resort?

• Help create memorable experiences for families from around the world.
• Gain experience across multiple areas of theme park operations.
• Develop valuable guest service, hospitality, and operational skills.
• Be part of a fun, inclusive, and supportive team environment.
• Work somewhere AWESOME where every day is different!

Health & Safety

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Physical Demands

• Standing: Constant 80%
• Walking: Constant 80%
• Sitting: 20% (e.g., except during breaks)
• Lifting/Carrying: 0–10 lbs: Consistent 50%
• Lifting/Carrying: 10–25 lbs: Consistent 50%
• Lifting/Carrying: 25–50 lbs: Consistent 50%
• Lifting/Carrying: 50+ lbs: Consistent team lift: 10% of the time
• Pushing/Pulling: Consistent 50% (equipment used: [e.g., carts, product pallet jacks, machinery])
• Reaching: Below waist: Frequently 90%
• Reaching: Waist to shoulder: Frequently 90%
• Reaching: Overhead: Occasionally 10%
• Bending/Stooping: Frequently 100%
• Twisting: Frequently 100%
• Kneeling/Crouching: Frequently 100%
• Climbing (stairs/ladders): Occasionally 20%
• Manual Dexterity (hands/fingers): Typing, handling small objects, tools, handling cardboard-Frequently 100%
• Vision Requirements: close vision, distance, color vision, depth perception-Frequently 100%
• Noise Exposure: Moderate-Frequently, Loud-Frequently 100%
• Temperature Exposure: Indoor / Outdoor / Seasonal variations / Extreme conditions, anywhere from 25 degrees to 101 degrees. Frequently 100%
• Work Environment: wet surfaces, heights, confined spaces, chemicals, working both indoors and outdoors Frequently 100%
• Additional Requirements: N/A
• Accommodation Statement: Reasonable accommodations will be made in accordance with applicable California law.

Benefits

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Merlin Magic Pass for friends and family to enjoy the parks & attractions
• Recognition Programs and Rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

Pay Range

Compensation between USD $17.50/Hr.-USD $17.50/Hr.