Guest Experience Host: Retail & Admissions

Merlin; Orlando (FL); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Health Care

Paid Time Off

Merlin Magic Pass

Recognition Programs

401(k)

Tuition Reimbursement

Learning & Development

Job summary

Merlin Entertainments is seeking a Guest Experience Host in North America Operations, Retail or Admissions to connect with guests through friendly, informative interactions and help them enjoy the park experience.

This non-exempt, hourly role involves greeting guests, answering questions about tickets and packages, upselling at the point of sale, operating POS systems, stocking merchandise, guiding groups, and ensuring food safety and guest satisfaction.

Qualifications

• Must be at least 16 years of age.
• Excellent customer service skills.
• Enthusiasm for representing the brand.
• Strong communication skills.
• Ability to work independently or as part of a team.

Responsibilities

• Greet and welcome guests with eye contact and a smile.
• Answer questions about attraction ticket packages and pricing.
• Direct and assist guests on kiosk purchases.
• Sell/Scan tickets and annual passes at point of sale.
• Learn and execute upselling sales targets.
• Facilitate admission for groups, field trips, and birthday parties.
• Deliver personalized interactions to guests.
• Be 'Guest Obsessed' and provide exemplary customer service.
• Be the friendly face that welcomes customers.
• Answer questions about products and provide recommendations for purchase.
• Operate point of sale automated systems.
• Stock merchandise.
• Understand and explain menu offerings to guests and answer questions about food products.
• Take orders and handle payment at point of sale.
• Prepare food and drinks for guests.
• Maintain food safety standards.
• Achieve revenue goals and upsell sales targets.
• Have a working knowledge on all rides/exhibits to deliver proper/correct information.
• Operate the rides.
• Usher and guides guests through attraction.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Interpersonal skills

Job description

Merlin Entertainments is seeking a Guest Experience Host in North America Operations, Retail or Admissions to connect with guests through friendly, informative interactions and help them enjoy the park experience.

This non-exempt, hourly role involves greeting guests, answering questions about tickets and packages, upselling at the point of sale, operating POS systems, stocking merchandise, guiding groups, and ensuring food safety and guest satisfaction.