Retail & Guest Experience Manager (Flexible Hours)

Merlin Entertainments; Kansas City (MO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible hours

30% discount in the retail store

Merlin Magic Pass for free admission

Discounts through Merlin Marketplace

Fun working environment

Job summary

Merlin Entertainments is seeking a Commercial Manager to lead Retail, Food & Beverage, and Admissions at a major attraction in the United States. You will focus on guest experience, commercial performance, and safe, compliant execution, while delivering revenue and profitability through disciplined planning and inspirational leadership.

You will recruit and develop high‑performing teams, implement pricing and promotional strategies, and use data to identify trends and opportunities.

Qualifications

• Minimum 3 years’ management experience in retail, food & beverage, admissions, or hospitality within a high‑volume attraction.
• Strong commercial acumen with proven revenue and KPI delivery.
• Ability to lead, inspire, and develop operational teams.
• Confident communicator with collaboration and problem‑solving skills.
• Comfortable working in fast‑paced, seasonal guest‑facing environments.

Responsibilities

• Lead Retail, Food & Beverage, and Admissions to deliver guest experiences and commercial targets.
• Plan labor, budgets, and seasonal strategies with the General Manager and SLT.
• Drive upselling and pricing strategies across departments.
• Ensure compliance, safety, and quality standards across operations.
• Coach, develop, and motivate teams; act as Duty Manager when required.

Skills

Management experience

Commercial acumen

Team leadership

Communication

Operational systems proficiency

Job description

Merlin Entertainments is seeking a Commercial Manager to lead Retail, Food & Beverage, and Admissions at a major attraction in the United States. You will focus on guest experience, commercial performance, and safe, compliant execution, while delivering revenue and profitability through disciplined planning and inspirational leadership.

You will recruit and develop high‑performing teams, implement pricing and promotional strategies, and use data to identify trends and opportunities.