Guest Experience Host — Restaurant & Reservations

The Edgewater Hotel; Madison (WI); On-site; USD 14,000 - 15,000; Part time

Job summary

The State House in Madison, WI is seeking a part-time Host to warmly greet guests at the door and assist with reservations and room service inquiries. You will work in a fast-paced, professional restaurant environment, coordinating seating, answering questions, and ensuring a positive dining experience.

Responsibilities include guiding guests, managing the floor plan, maintaining cleanliness, and supporting team members across service periods. Evening and weekend availability is required.

Qualifications

• Listening and verbal communication are essential for guest interactions.
• Strong customer service mindset and ability to handle high-volume moments.
• Flexibility to work evenings and weekends as required.

Responsibilities

• Greet and seat guests, present menus and inform about specials.
• Ensure guest satisfaction and strive to exceed expectations.
• Maintain waiting lists, track table status, and manage information wall.
• Answer phones, take reservations and room service orders.
• Keep host area clean, stocked and organized and assist with front-of-house operations.
• Observe cleanliness of restrooms and assist with mall functions as needed.

Skills

Listening

Verbal Communication

Customer Focus

Customer Service

Basic Safety

People Skills

Action Oriented

Organization

Selling to Customer Needs

Attendance

Client Relationships

Job description

The State House in Madison, WI is seeking a part-time Host to warmly greet guests at the door and assist with reservations and room service inquiries. You will work in a fast-paced, professional restaurant environment, coordinating seating, answering questions, and ensuring a positive dining experience.

Responsibilities include guiding guests, managing the floor plan, maintaining cleanliness, and supporting team members across service periods. Evening and weekend availability is required.