Guest Experience Host | Resort Perks & Growth

Town & Country Resort; San Diego (CA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Dining discounts

Resort discounts

Growth opportunities

Energetic work environment

Job summary

Town & Country Resort’s Arlo restaurant is seeking a Host / Greeter to greet guests warmly, manage reservations, and guide guests to tables. You’ll balance seating, coordinate with servers and managers, and ensure a smooth, inviting start to every guest’s experience.

The role emphasizes a friendly, professional demeanor, strong communication, and the ability to stay composed during busy periods. Flexible scheduling includes evenings and weekends at a landmark San Diego resort.

Qualifications

• Genuine passion for hospitality and making guests feel welcome.
• Friendly, confident, and professional personality.
• Strong communication and organizational skills.
• Ability to stay calm and welcoming during busy periods.
• Experience in restaurant, hotel, or customer service preferred.
• Comfort with reservation and POS systems or willingness to learn.
• Availability for flexible schedule including evenings, weekends and holidays.
• Team-first attitude and willingness to jump in wherever needed.

Responsibilities

• Welcome every guest with a warm, genuine, and professional greeting.
• Manage the flow of guests entering the restaurant while maintaining a welcoming atmosphere.
• Manage reservations, waitlists, seating assignments, and guest inquiries.
• Escort guests to their tables and provide menus and information as needed.
• Communicate closely with servers, managers, and the culinary team to keep service running smoothly.
• Monitor table availability and help balance seating throughout the restaurant.
• Answer phones and assist guests with questions about the restaurant, menu, reservations, and resort.
• Maintain a clean, organized, and inviting host stand.
• Recognize returning guests and create memorable moments whenever possible.
• Handle guest concerns with professionalism and know when to involve a manager.
• Support the restaurant team wherever needed—because great hospitality is a team sport.

Skills

Hospitality passion

Friendly & professional

Strong communication

Organizational skills

Calm under pressure

Team player

Tools

Reservation systems

POS systems

Job description

Town & Country Resort’s Arlo restaurant is seeking a Host / Greeter to greet guests warmly, manage reservations, and guide guests to tables. You’ll balance seating, coordinate with servers and managers, and ensure a smooth, inviting start to every guest’s experience.

The role emphasizes a friendly, professional demeanor, strong communication, and the ability to stay composed during busy periods. Flexible scheduling includes evenings and weekends at a landmark San Diego resort.