Guest Experience Host - Reservations & Seating

MARCUS SAMUELSSON RESTAURANT GROUP; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Marcus Samuelsson Restaurant Group is seeking a welcoming Host to be the first point of contact for guests and to help create an organized dining experience. You will greet guests, manage reservations, seat guests efficiently, and coordinate between front-of-house and back-of-house teams.

Responsibilities include managing the reservation system, guiding guests to seats, and communicating any special requests to staff.

Qualifications

• Previous hospitality or customer service experience preferred.
• Familiarity with reservation systems (e.g., OpenTable) is a plus.

Responsibilities

• Greet guests warmly upon arrival and ensure they feel welcome.
• Manage waitlists and provide accurate wait time estimates.
• Escort guests to their tables and present menus.
• Handle guest inquiries, reservations, and special requests professionally.
• Communicate with guests about any delays or accommodations needed.

Skills

Guest service

Multitasking

Professional demeanor

Communication

Hospitality experience

Tools

OpenTable

Job description

Marcus Samuelsson Restaurant Group is seeking a welcoming Host to be the first point of contact for guests and to help create an organized dining experience. You will greet guests, manage reservations, seat guests efficiently, and coordinate between front-of-house and back-of-house teams.

Responsibilities include managing the reservation system, guiding guests to seats, and communicating any special requests to staff.