Guest Experience Host & Reservations Coordinator

CoolWorks.com - Jobs in Great Places; Mullen (NE); On-site; USD 17,000 - 25,000; Part time

Job summary

The Host / Hostess is the first and last point of contact for our guests and plays an important role in creating a welcoming, organized, and exceptional dining experience.

This position is responsible for greeting guests, managing reservations and seating, maintaining an accurate understanding of table availability, and communicating closely with the service team throughout each shift.

Qualifications

• Previous hospitality, restaurant, or customer service experience is preferred but not required.
• Strong interpersonal and communication skills.
• Friendly, professional, and guest-focused attitude.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail.
• Ability to work effectively as part of a team.
• Dependable and punctual.
• Willingness to learn restaurant operations, menus, property amenities, and service standards.
• Ability to work evenings, weekends, holidays, and special events as required.

Responsibilities

• Warmly greet and welcome all guests upon arrival.
• Provide a friendly and professional farewell as guests depart.
• Manage reservations, walk-ins, waitlists, and special seating requests.
• Maintain an accurate understanding of table availability and dining room status throughout service.
• Seat guests according to the established floor plan and server rotation.
• Present menus and provide basic information regarding dining options, menus, and current offerings.
• Communicate guest arrivals, special requests, allergies, celebrations, VIPs, and other important information to servers and management.
• Work closely with servers, server assistants, bartenders, and managers to help ensure smooth and efficient service.
• Monitor table progress and communicate with the service team to anticipate upcoming seating needs.

Skills

Interpersonal skills

Communication skills

Guest-focused attitude

Multitasking

Organizational skills

Attention to detail

Team player

Dependable and punctual

Willingness to learn

Job description

The Host / Hostess is the first and last point of contact for our guests and plays an important role in creating a welcoming, organized, and exceptional dining experience.

This position is responsible for greeting guests, managing reservations and seating, maintaining an accurate understanding of table availability, and communicating closely with the service team throughout each shift.