Guest Experience Host – Reservations & Seating

Monkeypod Kitchen by Merriman; Kapolei (HI); On-site; USD 21,000 - 28,000; Full time

Job summary

Monkeypod Kitchen by Merriman in Ko Olina, Hawaii is seeking a guest-focused host/hostess to manage reservations, seating, and guest flow using OpenTable.

You will answer calls, guide guests to tables, quote wait times, and keep front-of-house areas clean and stocked while staying friendly and composed in a fast-paced environment.

This is an on-site, full-time role offering dependable scheduling and opportunities to work with a dedicated team.

Qualifications

• Customer oriented - care for guests while following MPK procedures.
• Ability to work under pressure in a fast-paced environment.
• Safety awareness and proper handling of equipment and tools.

Responsibilities

• Assist guests in making reservations and seating using OpenTable.
• Answer questions about hours, menu items, and other guest needs.
• Seat guests and provide menus, silverware, high chairs, etc.
• Answer phone calls within 3 rings in a friendly, professional manner.
• Multi-task between arriving guests, phone calls, and coworkers.
• Manage OpenTable reservation wait sheet and pager system.
• Learn servers and rotate seating based on table availability.
• Quote wait times accurately to guests.
• Maintain restroom cleanliness and stock supplies.
• Ensure staff attendance and adherence to policies.

Skills

Customer oriented

Under pressure

Safety

Active listening

Communication

Direction following

Teamwork

Friendly

Neat & groomed

Job description

Monkeypod Kitchen by Merriman in Ko Olina, Hawaii is seeking a guest-focused host/hostess to manage reservations, seating, and guest flow using OpenTable.

You will answer calls, guide guests to tables, quote wait times, and keep front-of-house areas clean and stocked while staying friendly and composed in a fast-paced environment.

This is an on-site, full-time role offering dependable scheduling and opportunities to work with a dedicated team.