Guest Experience Host - Waterfront Restaurant

Stretch Zone; Kapolei (HI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Bereavement Leave

Emergency Days

Referral Program

Employee Discounts

Skechers Direct Program

Management Bonus Program

Medical/Dental Benefits

Group Life Insurance

Universal Life Insurance

Short-Term Disability

401(k)

Job summary

Restaurant 604 in Hawaii seeks an enthusiastic host to greet guests, manage the host station, seat guests, and maintain waitlists with precision. You will also handle reservations and phone orders, bussing, and table resets while upholding service standards and accuracy in POS entries.

Your role emphasizes quick seating, friendly service, and teamwork to ensure a seamless dining experience for guests and a positive work environment for the Ohana.

Qualifications

• Must be at least 16 years old.
• Must be able to read and communicate in English clearly and effectively.
• Must be able to lift up to 20 pounds repeatedly, throughout the shift.
• Must demonstrate enthusiasm and commitment to guest satisfaction.
• Must be efficient and accurate with money and figures.
• Must possess the manual ability to manipulate the register system and handle/serve food.
• Must have a valid health card or equivalent.

Responsibilities

• Follows all company policies as outlined in the Employee Handbook and the “General Policies and Procedures” section of the Host Training Manual.
• Maintains a positive attendance record by reporting to work for assigned shifts 10 minutes prior to scheduled time, switching and finding replacements for no more than 5% of scheduled shifts, following company time off and illness procedures, and having a 0% No call/no show record.
• Follows all sanitation and safety standards and maintains high sanitation scores.
• Maintains uniform, appearance, and grooming standards as specified in the Employee Handbook and Host Training Manual.
• Maintains guest service philosophy and a low guest complaint ratio.
• Knows all menu items and explains specials to guests; answers questions about preparation, ingredients, portions, and substitutions.
• Observes table numbering procedures and assigns sections accurately.
• Conducts a first greet with guests within 30 seconds of entering the restaurant.
• Seating guests within 3 minutes of their scheduled reservation time.
• Performs menu merchandising by listing specials, suggesting items, and upselling when appropriate.
• Legibly completes phone-in or take-out checks and enters orders into POS with accuracy.
• Picks up orders and delivers to take-out customers per procedures.
• Performs side work duties as documented in training manual.
• Follows end-of-shift checkout procedures with accuracy as per manual.
• Follows alcohol serving procedures with accuracy.
• Busses, sets, and resets tables within 3 minutes of guests leaving.
• Supports team members with station duties and side work when needed.
• Maintains waitlist and seats guests within 3 minutes of wait time.
• Communicates reservations for large parties to management and kitchen staff.
• Accommodates special seating requests when possible.
• Seats guests based on preferences and balance of customer flow.
• Upon seating, offers menus and informs guests of server names.

Skills

English language

Guest service

Cash handling

Teamwork

Attention to detail

Mobility

Tools

POS system

Job description

Restaurant 604 in Hawaii seeks an enthusiastic host to greet guests, manage the host station, seat guests, and maintain waitlists with precision. You will also handle reservations and phone orders, bussing, and table resets while upholding service standards and accuracy in POS entries.

Your role emphasizes quick seating, friendly service, and teamwork to ensure a seamless dining experience for guests and a positive work environment for the Ohana.