Guest Experience Host

Xfinity Live!; United States; On-site; USD 24,000 - 36,000; Full time

Job summary

Xfinity Live! is seeking a courteous Host at MO Palm Tree Club in Kansas City, MO. The role involves greeting guests, managing reservations, and coordinating seating to ensure a smooth, welcoming experience for all guests.

Ideal candidates have at least one year in customer service or hosting, fluent English, and the ability to read seating charts and reservations. Nights, weekends, or holidays may be required. This position contributes to a positive venue experience.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English.
• Reading and writing abilities are used for recording and reviewing reservations and seating assignments.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Skills

Customer service

Fluent English

Communication

Reading reservations

Education

High school diploma

Job description

Xfinity Live! is seeking a courteous Host at MO Palm Tree Club in Kansas City, MO. The role involves greeting guests, managing reservations, and coordinating seating to ensure a smooth, welcoming experience for all guests.

Ideal candidates have at least one year in customer service or hosting, fluent English, and the ability to read seating charts and reservations. Nights, weekends, or holidays may be required. This position contributes to a positive venue experience.