Guest Experience Host - Reservations & Front Desk

ACCESS | MANAGEMENT ∙ REALTY ∙ MAINTENANCE ∙ LIFESTYLE; Town of Florida (NY); On-site; USD 17,000 - 25,000; Full time

Job summary

ACCESS | MANAGEMENT ∙ REALTY ∙ MAINTENANCE ∙ LIFESTYLE in Lakewood Ranch, FL is seeking a friendly and organized Host to be the first contact for guests, managing reservations, seating, and greeting customers to ensure a smooth dining experience.

The role requires strong communication, multitasking, and a neat appearance. Flexible hours including evenings and weekends are expected; prior host or customer service experience is preferred.

Qualifications

• Previous experience as a host or in customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.
• Professional appearance and friendly demeanor.
• Basic computer skills for managing reservations.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Manage reservations and seating arrangements efficiently.
• Maintain an organized waitlist during busy periods.
• Communicate effectively with servers and kitchen staff to ensure timely service.
• Answer phone calls and respond to guest inquiries professionally.
• Assist with maintaining cleanliness and organization of the host stand and entrance area.
• Provide guests with menus and inform them of any specials or promotions.
• Handle guest concerns or complaints with a positive attitude and escape when necessary.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Tools

Reservation software

Job description

ACCESS | MANAGEMENT ∙ REALTY ∙ MAINTENANCE ∙ LIFESTYLE in Lakewood Ranch, FL is seeking a friendly and organized Host to be the first contact for guests, managing reservations, seating, and greeting customers to ensure a smooth dining experience.

The role requires strong communication, multitasking, and a neat appearance. Flexible hours including evenings and weekends are expected; prior host or customer service experience is preferred.