Host

Access Management; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Access Management in Lakewood Ranch, FL is seeking a friendly Host to welcome guests, manage reservations, and support a smooth dining experience. The role focuses on first impressions and efficient seating.

As the initial contact, you will handle phone inquiries, guide guests to tables, maintain the waitlist during peak times, and collaborate with servers and kitchen staff to ensure timely service. A polished appearance and strong communication are essential.

Qualifications

• Prior experience as a host or in customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.
• Professional appearance and friendly demeanor.
• Basic computer skills for managing reservations.

Responsibilities

• Manage reservations and seating arrangements efficiently.
• Maintain an organized waitlist during busy periods.
• Communicate effectively with servers and kitchen staff to ensure timely service.
• Answer phone calls and respond to guest inquiries professionally.
• Assist with maintaining cleanliness and organization of the host stand and entrance area.
• Provide guests with menus and inform them of any specials or promotions.
• Handle guest concerns or complaints with a positive attitude and escalate when necessary.

Skills

Communication skills

Interpersonal skills

Multitasking

Calm under pressure

Basic computer skills

Friendly demeanor

Professional appearance

Tools

Reservation software

Job description

We are seeking a friendly and organized Host to join our team in Lakewood Ranch, FL. As the first point of contact for our guests, you will play a key role in creating a welcoming atmosphere and ensuring a smooth dining experience.

Responsibilities

• Manage reservations and seating arrangements efficiently.
• Maintain an organized waitlist during busy periods.
• Communicate effectively with servers and kitchen staff to ensure timely service.
• Answer phone calls and respond to guest inquiries professionally.
• Assist with maintaining cleanliness and organization of the host stand and entrance area.
• Provide guests with menus and inform them of any specials or promotions.
• Handle guest concerns or complaints with a positive attitude and escalate when necessary.

Qualifications

• Previous experience as a host or in customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.
• Professional appearance and friendly demeanor.
• Basic computer skills for managing reservations.
• Availability to work flexible hours, including evenings, weekends, and holidays.