Guest Experience Host - Reservations & Front Desk

Westsiders Bar and Restaurant; Cleveland (OH); Presencial; USD 17.000 - 21.000; Jornada completa

Descripción de la vacante

Westsiders Bar and Restaurant in Rocky River, near Cleveland, is seeking a friendly Host for a full-time, on-site role. You will greet guests, manage reservations and walk-ins, and coordinate seating to ensure smooth service and guest satisfaction.

As part of the team, you will answer phones, provide wait-time estimates, maintain an organized entry, and support servers and bar staff. Flexible availability for evenings, weekends, and holidays is expected.

Formación

• Strong communication with guests and team members.
• Customer service mindset to create a welcoming atmosphere.
• Willingness to participate in training and procedures.
• Familiarity with F&B operations and basic menu knowledge.
• Ability to highlight specials and events to encourage visits.
• Good time management during high-volume periods.
• Reliable and organized, able to multitask calmly.
• Experience with reservation or POS systems preferred but not required.

Responsabilidades

• Greet guests warmly upon arrival and manage reservations and walk-ins.
• Coordinate seating to optimize flow and guest satisfaction.
• Answer phones and provide accurate wait-time estimates.
• Maintain a clean, organized entry and waiting area.
• Support servers and bartenders to ensure smooth service.
• Communicate guest needs or special occasions to the team.
• Assist with menus and guest inquiries.
• Help with opening or closing duties as needed and basic event check-ins.

Conocimientos

Communication skills

Customer service

Training participation

Food & Beverage familiarity

Sales awareness

Time management

Reliability

Reservation system experience

Descripción del empleo

Westsiders Bar and Restaurant in Rocky River, near Cleveland, is seeking a friendly Host for a full-time, on-site role. You will greet guests, manage reservations and walk-ins, and coordinate seating to ensure smooth service and guest satisfaction.

As part of the team, you will answer phones, provide wait-time estimates, maintain an organized entry, and support servers and bar staff. Flexible availability for evenings, weekends, and holidays is expected.