Guest Experience Host & Reservations Coordinator

Farmers Restaurant Group; Reston (VA); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Competitive pay

Health insurance plans

Dental & Vision plans

Paid time off

Parental leave

Short-term disability (voluntary)

Accident insurance (voluntary)

Free massage therapy

Gym & yoga membership discount

Mental health therapy via ComPsych

Career growth opportunities

Employee assistance program

Job summary

Farmers Restaurant Group is seeking a Host/Coordinator to warmly greet guests, manage reservations, and support our service team. You will use OpenTable to manage wait lists, answer calls, and seat guests with exceptional hospitality.

The position emphasizes punctuality, teamwork, and the ability to assist with large parties and events. The role offers hourly pay and benefits after onboarding, with opportunities for growth within a farmer-owned company.

Qualifications

• Full-service restaurant experience is helpful, but not required.
• Must be 18 years old due to service of alcohol.
• Ability to create a hospitable environment for both guests and staff.
• Excellent communication and interpersonal skills.
• Dedicated to learning our menu and operations.
• Ability to stand for extended periods of time and lift up to 50 pounds, as needed.
• Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms.

Responsibilities

• Manage restaurant reservations and wait lists to accurately set guest expectations.
• Manage and monitor the restaurant's reservation system using Open Table.
• Answer the restaurant phone and provide friendly service for all guest and call center inquiries.
• Greet and seat guests at their table providing exceptional hospitality.
• Assist guests in making reservations.
• Respond to guest requests and inquiries in a timely and friendly manner.
• Assist with parking validation.
• Provide directions and recommendations if guests inquire.
• Support the service staff by removing dishes and glasses from tables or counters and taking them to the dishwasher.
• Set up dining areas to prepare for large parties and brunch buffet.
• Perform duties, such as sweeping, vacuuming carpet, tidying up server station, taking out trash, and checking the bathrooms.
• Are punctual and able to observe regular and consistent attendance
• Contribute to a positive team environment
• Other important tasks, as assigned, that keep all our guest operations humming

Skills

Customer service

Hospitality

Communication

Teamwork

Tools

OpenTable

Reservation system

Job description

Farmers Restaurant Group is seeking a Host/Coordinator to warmly greet guests, manage reservations, and support our service team. You will use OpenTable to manage wait lists, answer calls, and seat guests with exceptional hospitality.

The position emphasizes punctuality, teamwork, and the ability to assist with large parties and events. The role offers hourly pay and benefits after onboarding, with opportunities for growth within a farmer-owned company.