Restaurant Host

Uncle Mike's Bake Shoppe; Appleton (WI); On-site; USD 25,000 - 35,000; Full time

Job summary

A local bakery in Appleton is seeking a Restaurant Host to serve as the first point of contact for guests. Responsibilities include greeting guests, managing reservations, and ensuring a friendly atmosphere throughout their visit. Ideal candidates have strong communication and organizational skills, and previous customer service experience is beneficial. Flexible availability is required, including weekends and holidays. This position offers the chance to create a welcoming environment and enhance the dining experience.

Qualifications

• Previous host, cashier, or customer service experience is a plus.
• Strong organizational skills and attention to detail.
• Flexible availability including evenings, weekends, and holidays as needed.

Responsibilities

• Greet guests warmly as they enter the restaurant.
• Manage waitlists and reservations accurately.
• Escort guests to their tables and provide menus.
• Monitor dining room and overall guest flow.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Ability to work in a fast-paced environment

Job description

The Restaurant Host is the first and last point of contact for guests, providing a warm and welcoming experience upon arrival and departure. The host manages reservations, organizes the seating chart to optimize service flow, and ensures guests are seated promptly while maintaining a friendly and professional demeanor.

Key Responsibilities

• Greet guests warmly as they enter the restaurant.
• Manage waitlists and reservations accurately using the reservation system or manual waitlist.
• Escort guests to their tables and provide menus.
• Communicate wait times effectively to guests.
Monitor dining room, entryway, and overall guest flow to maintain an efficient seating plan.
• Assist servers by refilling waters, clearing plates, or resetting tables when needed.
• Answer the phone promptly and professionally to take reservations or provide information.
• Thank guests as they leave and invite them to return.
• Maintain cleanliness and organization of the host stand, menus, and entrance area.
• Follow all restaurant policies and procedures to ensure guest safety and satisfaction.

Qualifications

• Previous host, cashier, or customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Strong organizational skills and attention to detail.
• Flexible availability including evenings, weekends, and holidays as needed.