Guest Experience Host & Reservations Concierge

WHISKEY CAKE WOODLANDS, LLC; Oak Ridge North (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

401k after 1 year

Growth opportunities

Job summary

Whiskey Cake - The Woodlands is seeking friendly team members to join our restaurant team. You will engage with guests, manage reservations using OpenTable, and deliver hospitality quickly and warmly.

We value energetic individuals who can read, write, and speak English, stand for long periods, and lift up to 50 lbs. Medical insurance and a 401k after one year support our team’s growth and security.

Qualifications

• Fun, energetic, and work with a genuine care for the guest experience
• Prior restaurant experiences is desired, but not required
• High School diploma or equivalent
• Must be able to read, write, and speak English.
• Stand for long periods & be able to lift a minimum of 50 lbs.
• OpenTable experience is a plus.

Responsibilities

• Interact with all guests and co-workers in a professional, hospitable, and friendly manner.
• Arrive on time for scheduled shifts, ready to work. The proper uniform should be worn at all times including dress, makeup, hair, and jewelry.
• Properly accept and book reservations. When there is not the guest’s desired time available, offering an alternative time slot or option to ensure the guest joins us.
• Calculate, note, and quote accurate wait times. When the wait is extensive, offering the bar for cocktails and appetizers before heading to the table for dinner.
• Keep floors, entry, and aisleways clean and free of debris.
• Assist in bussing tables, when we are on a wait or in need of a table immediately.
• Provide guests right of way and assist guests needing directions around the restaurant.
• Genuinely thank all departing guests for dining with us and welcome all guests joining us.
• Be familiar with all restaurant information to be able to answer any guest questions or address any concerns.
• Answer all phone calls and fulfill any guest needs; be able to place calls on hold when needed or direct the call to the proper department; communicate any important information to the managers on duty.

Skills

Customer service

English proficiency

Reading & writing

Stamina

Education

High School diploma

Tools

OpenTable

Job description

Whiskey Cake - The Woodlands is seeking friendly team members to join our restaurant team. You will engage with guests, manage reservations using OpenTable, and deliver hospitality quickly and warmly.

We value energetic individuals who can read, write, and speak English, stand for long periods, and lift up to 50 lbs. Medical insurance and a 401k after one year support our team’s growth and security.