Guest Experience Host

Ida Claire; Irving (TX); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

401k after 1 year

Growth opportunities

Résumé du poste

Whiskey Cake - Las Colinas in Irving, TX is seeking enthusiastic team members to deliver exceptional hospitality and guest experiences. You will engage with guests, manage reservations, and maintain a clean, welcoming environment during shifts.

Candidates should be able to read, write, and speak English, stand for long periods, and lift up to 50 lbs. OpenTable experience is a plus; medical and retirement benefits are available after eligibility.

Qualifications

• Fun, energetic, and work with a genuine care for the guest experience
• Prior restaurant experiences is desired, but not required.
• High School diploma or equivalent
• Must be able to read, write, and speak English.
• Stand for long periods & be able to lift a minimum of 50 lbs.
• OpenTable experience is a plus.

Responsabilités

• Interact with all guests and co-workers in a professional, hospitable, and friendly manner.
• Arrive on time for scheduled shifts, ready to work. The proper uniform should be worn at all times including dress, make-up, hair, and jewelry.
• Properly accept and book reservations. When there is not the guest's desired time available, offering an alternative time slot or option to ensure the guest joins us.
• Calculate, note, and quote accurate wait times. When the wait is extensive, being sure to offer the bar for cocktails and appetizers before heading to the table for dinner.
• Keep floors, entry, and aisleways clean and free of debris.
• Assist in bussing tables, when we are on a wait or in need of a table immediately.
• Provide guests "right of way" and assist guests needing directions around the restaurant.
• Genuinely thank all departing guests for dining with us and welcome all guests joining us.
• Be familiar with all restaurant information to be able to answer any guest questions or address any concerns.
• Answer all phone calls and fulfill any guest needs; be able to place calls on hold when needed or direct the call to the proper department; communicate any important information to the managers on duty.

Connaissances

Customer service

Energetic personality

Communication

Reading & writing English

Formation

High School diploma or equivalent

Outils

OpenTable

Description du poste

Whiskey Cake - Las Colinas in Irving, TX is seeking enthusiastic team members to deliver exceptional hospitality and guest experiences. You will engage with guests, manage reservations, and maintain a clean, welcoming environment during shifts.

Candidates should be able to read, write, and speak English, stand for long periods, and lift up to 50 lbs. OpenTable experience is a plus; medical and retirement benefits are available after eligibility.