Guest Experience Host & Reservations Concierge

Whiskey Cake; Katy (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance for eligible hourly;

401k after 1 year (1000 hours)

Growth opportunities

Job summary

Whiskey Cake in Katy, TX is seeking friendly, energetic hosts to create memorable guest experiences. You will warmly greet guests, manage reservations with OpenTable, and guide guests to seating while maintaining a clean, welcoming environment.

Ideal candidates read, write, and speak English, can stand long shifts and lift up to 50 lbs, and thrive in a fast-paced team setting. Experience is a plus, training and growth opportunities are available.

Qualifications

• Friendly, energetic with a genuine care for the guest experience.
• Prior restaurant experience is desired but not required.
• High School diploma or equivalent.
• Must be able to read, write, and speak English.
• Stand for long periods and lift a minimum of 50 lbs.
• OpenTable experience is a plus.

Responsibilities

• Interact with all guests and co-workers in a professional, hospitable, and friendly manner.
• Arrive on time for scheduled shifts, ready to work. The proper uniform should be worn at all times including dress, make-up, hair, and jewelry.
• Properly accept and book reservations. When the guest’s time is not available, offer alternatives to ensure the guest joins us.
• Calculate, note, and quote accurate wait times. When wait is long, offer the bar for cocktails and appetizers before dining.
• Keep floors, entry, and aisles clean and free of debris.
• Assist in bussing tables when we are on a wait or in need of a table immediately.
• Provide guests right of way and assist guests needing directions around the restaurant.
• Genuinely thank all departing guests for dining with us and welcome all guests joining us.
• Be familiar with all restaurant information to answer questions or address concerns.
• Answer all phone calls and fulfill guest needs; route calls as needed and inform managers on duty.

Skills

Guest service

Communication

Reading/Writing English

Education

High School diploma or equivalent

Tools

OpenTable

Job description

Whiskey Cake in Katy, TX is seeking friendly, energetic hosts to create memorable guest experiences. You will warmly greet guests, manage reservations with OpenTable, and guide guests to seating while maintaining a clean, welcoming environment.

Ideal candidates read, write, and speak English, can stand long shifts and lift up to 50 lbs, and thrive in a fast-paced team setting. Experience is a plus, training and growth opportunities are available.