Guest Experience Host - Energetic Hospitality Pro

Whiskey Cake Kitchen & Bar; Jacksonville (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance for eligible hourly

401k after 1 year

Growth opportunities

Job summary

Whiskey Cake Kitchen & Bar is seeking hospitality-driven team members to deliver outstanding guest experiences in a fast-paced setting. You will engage with guests, manage reservations, and maintain a welcoming demeanor throughout shifts.

Ideal candidates are energetic, with strong English communication, a willingness to learn, and the ability to stand for long periods and lift up to 50 lbs. OpenTable experience is a plus, and medical/benefits are provided for eligible hourly staff.

Qualifications

• Fun, energetic, and work with a genuine care for the guest experience.
• Prior restaurant experiences is desired, but not required.
• High School diploma or equivalent.
• Must be able to read, write, and speak English.
• Stand for long periods & be able to lift a minimum of 50 lbs.
• OpenTable experience is a plus.

Responsibilities

• Interact with all guests and co-workers in a professional, hospitable, and friendly manner.
• Arrive on time for scheduled shifts, ready to work. The proper uniform should be worn at all times including dress, make-up, hair, and jewelry.
• Properly accept and book reservations. When the guest’s desired time is not available, offer alternatives to ensure attendance.
• Calculate, note, and quote accurate wait times; offer bar for cocktails when wait is long.
• Keep floors, entry, and aisles clean and debris-free.
• Assist in bussing tables when there is a wait or need a table.
• Provide guests with directions and assist as needed.
• Genuinely thank all departing guests and welcome new ones.
• Be familiar with restaurant information to answer questions or address concerns.
• Answer phone calls and fulfill needs; direct calls to proper departments.

Skills

Customer service

Team player

English proficient

Hospitality mindset

Education

High School diploma or equivalent

Tools

OpenTable

Job description

Whiskey Cake Kitchen & Bar is seeking hospitality-driven team members to deliver outstanding guest experiences in a fast-paced setting. You will engage with guests, manage reservations, and maintain a welcoming demeanor throughout shifts.

Ideal candidates are energetic, with strong English communication, a willingness to learn, and the ability to stand for long periods and lift up to 50 lbs. OpenTable experience is a plus, and medical/benefits are provided for eligible hourly staff.