Guest Experience Host - Quick Seating & Cheerful Service

Universal Store; Tucson (AZ); On-site; USD 26,000 - 36,000; Full time

Job summary

IHOP in Tucson is seeking a friendly host/hostess to greet guests as they arrive, seat them promptly, and help create a welcoming dining atmosphere. You will rotate seating to ensure smooth service, assist with To Go orders, and keep restrooms clean and stocked.

This role requires good communication and a customer‑first attitude, with on‑site work and uniform compliance. Experience is not required, and training is provided.

Qualifications

• No prior experience or training required.
• Ability to read and comprehend instructions, correspondence, and memos; ability to write simple correspondence.
• Ability to read and speak English, to understand guest checks, instructions, warnings and safety labels, and communicate with others.

Responsibilities

• Greet guests as they enter the restaurant and seat them when a table is available.
• Develop and maintain professional relationships with IHOP employees and guests.
• Rotate station seating to ensure quality of guest service.
• May handle guest complaints, inquire about the dining experience, thank guests, and invite them to return.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain a waiting list as necessary.
• Check restrooms hourly to ensure proper stock levels and cleanliness.
• Clear, clean and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.

Job description

IHOP in Tucson is seeking a friendly host/hostess to greet guests as they arrive, seat them promptly, and help create a welcoming dining atmosphere. You will rotate seating to ensure smooth service, assist with To Go orders, and keep restrooms clean and stocked.

This role requires good communication and a customer‑first attitude, with on‑site work and uniform compliance. Experience is not required, and training is provided.