Guest Experience Host — Fast, Friendly Welcome

Universal Store; Flagstaff (AZ); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

IHOP in Flagstaff, AZ is seeking a friendly host/hostess to greet guests, seat them promptly, and help maintain a welcoming dining environment. The role involves rotating seating, answering calls, and supporting to-go orders in a fast-paced setting.

No prior experience required; training will cover IHOP SOPs and standard guest service procedures. The position emphasizes teamwork, cleanliness, and courteous communication in a family-friendly restaurant.

Qualifikationen

• No prior experience or training required.
• Ability to read and comprehend instructions, write simple correspondence, and communicate in English.

Aufgaben

• Greet guests as they enter the restaurant within 30 seconds and seat them when a table is available.
• Develop and maintain professional relationships with IHOP employees and guests.
• Rotate station seating to ensure quality guest service.
• Assist with guest complaints and invite them to return when appropriate.
• Answer phones, take messages, and process To Go orders.
• Maintain a waiting list and ensure tables and chairs are reset after guests depart.
• Check restrooms hourly for cleanliness and stock levels.
• Comply with IHOP uniform and appearance standards and related SOP guidelines.
• Perform other duties as assigned by management.

Kenntnisse

English proficiency

Jobbeschreibung

IHOP in Flagstaff, AZ is seeking a friendly host/hostess to greet guests, seat them promptly, and help maintain a welcoming dining environment. The role involves rotating seating, answering calls, and supporting to-go orders in a fast-paced setting.

No prior experience required; training will cover IHOP SOPs and standard guest service procedures. The position emphasizes teamwork, cleanliness, and courteous communication in a family-friendly restaurant.