Guest Experience Host - Public Areas

DoubleTree by Hilton Hotel Hotel Toronto Airport West; Dothan (AL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health benefits

Vacation time

Quarterly bonuses

Employee perks

Job summary

RAM Hotels is seeking a Houseman to help maintain clean, welcoming public areas and assist guests with a positive, professional attitude. The role requires performing routine cleaning tasks, supporting the front of house, and contributing to a safe, comfortable environment for guests in a fast-paced hotel setting.

The ideal candidate has a high school diploma or equivalent and is capable of standing, walking, and lifting up to 40 lbs.

Qualifications

• High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)
• Excellent customer service skills
• Previous experience in the hospitality industry (preferred)
• Ability to follow directions and work in a fast-paced environment
• Must be flexible to work varied schedules
• Good written and oral communication skills
• Must have the physical ability to walk, bend, and stand for long time periods
• Must be able to lift up to 40 lbs.
• Must adhere to grooming and appearance standards in alignment with uniform
• Must be dependable

Responsibilities

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests' inquiries; resolve guests' complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by management; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Clean common areas, per hotel standards and training, including but not limited to glass doors, floors, shelves, tables, dishes, walls, elevators, pool areas, fitness center, break rooms, etc.
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items on the property immediately to management. This includes any item left behind such as a purse, wallet, jewelry, etc.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

Skills

Customer service

Follow directions

Communication (oral/written)

Attentive listening

Physical stamina

Dependable

Education

High-school graduate or equivalent

Job description

RAM Hotels is seeking a Houseman to help maintain clean, welcoming public areas and assist guests with a positive, professional attitude. The role requires performing routine cleaning tasks, supporting the front of house, and contributing to a safe, comfortable environment for guests in a fast-paced hotel setting.

The ideal candidate has a high school diploma or equivalent and is capable of standing, walking, and lifting up to 40 lbs.