Boutique Hotel Room Attendant: Guest Experience

Kimpton Hotels & Restaurants; Huntington Beach (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Kimpton Hotels & Restaurants in Huntington Beach, CA seeks a Room Attendant to maintain pristine guest rooms and common areas while delivering outstanding service. You will act as a hotel advocate and craft ridiculously personal experiences to encourage guests to return.

Requirements include a High School diploma or GED, 1 year of customer service experience, and a genuine care for guest safety. You will follow procedures, restock supplies, and uphold pass-key security.

Qualifications

• 1 year of experience in customer service or similar role.
• Excellent problem solver with great intuition.
• You genuinely care for the safety and security of the guests.

Responsibilities

• Clean, dust, wax, scrub, polish and service guest rooms daily in line with hotel procedures.
• Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
• Provide necessary linen and amenities to guests in accordance with the guest room legend.
• Leave rooms in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked.
• Report any damage, hazards, repairs, and strangers in assigned areas.
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item. Log the date, where it was found, description of the item and the name of the person who found it.
• Clean all corridors and service areas. Respond to any projects or requests developed by the Housekeeping management team.
• Responsible for the pass key security and assuring that it is turned in at the close of each shift or according to the specific hotel guidelines.
• Restock the cart at the end of your shift and organize the linen closet to prepare for the next day.
• Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
• Perform other duties as directed, developed, or assigned.

Skills

Customer service

Problem solving

Guest safety

Education

High School Diploma or GED

Job description

Kimpton Hotels & Restaurants in Huntington Beach, CA seeks a Room Attendant to maintain pristine guest rooms and common areas while delivering outstanding service. You will act as a hotel advocate and craft ridiculously personal experiences to encourage guests to return.

Requirements include a High School diploma or GED, 1 year of customer service experience, and a genuine care for guest safety. You will follow procedures, restock supplies, and uphold pass-key security.