Guest Experience Host – People-First Hospitality

Whiskey Cake Kitchen & Bar; Irving (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

401k after 1 year

Growth opportunities

Job summary

Whiskey Cake Kitchen & Bar in Irving, TX is seeking friendly front-of-house team members. You will interact with guests, manage reservations, and ensure a warm, efficient dining experience.

Ideal candidates are energetic, reliable, and able to stand long shifts; OpenTable experience is a plus. Benefits include medical insurance after 30 hours/week, 401k after 1 year, and clear pathways for growth.

Qualifications

• Fun, energetic and genuine care for the guest experience.
• Prior restaurant experience is desired, but not required.
• High School diploma or equivalent.
• Must be able to read, write, and speak English.
• Stand for long periods and be able to lift a minimum of 50 lbs.
• OpenTable experience is a plus.

Responsibilities

• Interact with all guests and co-workers in a professional, hospitable, and friendly manner.
• Arrive on time for scheduled shifts, ready to work. The proper uniform should be worn at all times including dress, make-up, hair, and jewelry.
• Properly accept and book reservations. When there is not the guest’s desired time available, offering an alternative time slot or option to ensure the guest joins us.
• Calculate, note, and quote accurate wait times. When the wait is extensive, being sure to offer the bar for cocktails and appetizers before heading to the table for dinner.
• Keep floors, entry, and aisles clean and free of debris.
• Assist in bussing tables, when we are on a wait or in need of a table immediately.
• Provide guests “right of way” and assist guests needing directions around the restaurant.
• Genuinely thank all departing guests for dining with us and welcome all guests joining us.
• Be familiar with all restaurant information to be able to answer any guest questions or address any concerns.
• Answer all phone calls and fulfill any guest needs; be able to place calls on hold when needed or direct the call to the proper department; communicate any important information to the managers on duty.

Skills

Customer service

Communication

Guest experience

Education

High School diploma or equivalent

Tools

OpenTable

Job description

Whiskey Cake Kitchen & Bar in Irving, TX is seeking friendly front-of-house team members. You will interact with guests, manage reservations, and ensure a warm, efficient dining experience.

Ideal candidates are energetic, reliable, and able to stand long shifts; OpenTable experience is a plus. Benefits include medical insurance after 30 hours/week, 401k after 1 year, and clear pathways for growth.