Guest Experience Host - Luxury Resort & Dining

Hyatt Hotels Corporation; Wailea (HI); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

401K Retirement Savings Plan

Discounted rooms at Hyatt location

Job summary

Andaz Maui at Wailea, part of Hyatt Hotels Corporation, is seeking friendly Ka’ana Hosts to welcome guests and create memorable dining experiences. You’ll assist guests, offer menu recommendations and coordinate seating in a fast-paced resort restaurant setting.

The role requires strong verbal communication, a warm personality, and the ability to stand for long periods. Two full days of availability per week are required, with shifts including mornings, middays and evenings.

Qualifications

• Fun and articulate person with a great sense of humor and attitude.
• A true desire to satisfy the needs of others in a fast paced environment.
• Ability to engage in casual conversation and create the restaurant experience of a guest by your style and service attributes.
• Refined verbal communication skills.
• Ability to stand for long periods of time.
• Ability to work with electronic reservation and seating systems.
• Must be able to provide a minimum of two full days of work availability each week - full day work availability includes early morning, midday, afternoon and evenings shifts.

Responsibilities

• Ka’ana Hosts are responsible for welcoming and creating the first impression for guests and have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations.
• Hosts may be the final point of contact and have the ability to ensure guest satisfaction.

Skills

Fun and articulate

Great sense of humor

Customer focus

Verbal communication

Casual conversation

Guest service mindset

Availability for shifts

Stamina to stand

Tools

Electronic reservation systems

Job description

Andaz Maui at Wailea, part of Hyatt Hotels Corporation, is seeking friendly Ka’ana Hosts to welcome guests and create memorable dining experiences. You’ll assist guests, offer menu recommendations and coordinate seating in a fast-paced resort restaurant setting.

The role requires strong verbal communication, a warm personality, and the ability to stand for long periods. Two full days of availability per week are required, with shifts including mornings, middays and evenings.