Resort Host: Elevate Guest Journeys & Service

Hyatt Hotels Corporation; Wailea (HI); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

401K Retirement Savings Plan

Discounted rooms at Hyatt locations

Job summary

Hyatt Hotels Corporation is seeking a resort host for Andaz Maui at Wailea in Hawaii. The role centers on greeting guests, registering arrivals, and guiding them through our resort experience with knowledge of food and beverage offerings and activities available on-site.

Ideal candidates will excel in service, communication, and hospitality in a fast-paced environment while supporting a warm, caring culture. Two weekly full workdays are required, with shifts spanning mornings to evenings.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Proficiency with OPERA, HotSOS, RESERVE preferred
• Fun and articulate person with a great sense of humor and attitude
• Must be available to provide a minimum of two full days of work availability each week. A full day includes early morning, mid day, afternoons and evenings.
• Personality and presentation will play a key role in becoming a successful candidate

Responsibilities

• Register arriving guests and welcome them into Hyatt.
• Coordinate valet and luggage services.
• Help arrange activities that have not been previously arranged.
• Provide knowledge of resort amenities and F&B offerings.
• Assist guests with reservations and accommodations to enhance their stay.

Skills

Customer service

Verbal & written communication

Stand for long periods

OPERA

HotSOS

RESERVE

Availability 2 days/week

Positive attitude

Tools

OPERA

HotSOS

RESERVE

Job description

Hyatt Hotels Corporation is seeking a resort host for Andaz Maui at Wailea in Hawaii. The role centers on greeting guests, registering arrivals, and guiding them through our resort experience with knowledge of food and beverage offerings and activities available on-site.

Ideal candidates will excel in service, communication, and hospitality in a fast-paced environment while supporting a warm, caring culture. Two weekly full workdays are required, with shifts spanning mornings to evenings.