Resort Host - Casual

Andaz; Wailea (HI); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

401K Retirement Savings Plan

Discounted rooms at Hyatt locations

Job summary

Andaz Maui at Wailea seeks a resort host to welcome guests and manage arrivals and departures with warmth and efficiency.

You will coordinate valet and luggage, assist guests with F&B knowledge, and help arrange activities not previously planned, ensuring a seamless Andaz guest journey.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience with OPERA/HotSOS/RESERVE preferred.
• Friendly, articulate personality with good humor.

Responsibilities

• Register arriving guests and welcome them into the resort.
• Serve as main contact for arrivals and departures.
• Coordinate valet and luggage arrangements.
• Assist in arranging activities not previously scheduled.

Skills

Customer service

Verbal communication

Written communication

Stand for long periods

Humor and attitude

Attention to detail

Presentation

Tools

OPERA

HotSOS

RESERVE

Job description

Summary

A resort host is the key to our Andaz guest journey. As the main arriving and departing point of contact, the resort host is responsible for registering all arriving guests and welcoming them into our home. The resort host is required to be knowledgeable in all areas of the resort including food and beverage offerings available, coordinating valet and luggage, and helping arrange activities that have not been previously arranged.

Organization - Andaz Maui at Wailea

A resort host is the key to our Andaz guest journey. As the main arriving and departing point of contact, the resort host is responsible for registering all arriving guests and welcoming them into our home. The resort host is required to be knowledgeable in all areas of the resort including food and beverage offerings available, coordinating valet and luggage, and helping arrange activities that have not been previously arranged.

Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Maui’s premier southwestern coastline, the 15-acre beachfront resort will be located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world. The luxury resort community of Wailea includes a 1.2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants.

Hyatt has redefined the hotel experience that reflects the Hindi meaning of \"Andaz, personal style\". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

90 - Day Probationary Rate: $26.51

Hourly Rate: $31.19

This role will be eligible for the following benefits, after meeting initial eligibility times:

• 401K Retirement Savings Plan
• Discounted rooms at any participating Hyatt location upon employment

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleague who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Proficiency with OPERA, HotSOS, RESERVE preferred
• Fun and articulate person with a great sense of humor and attitude
• Must be available to provide a minimum of two full days of work availability each week. A full day includes early morning, mid day, afternoons and evenings.
• Personality and presentation will play a key role in becoming a successful candidate