Resort Host Overnight - Full Time

Andaz; Wailea (HI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

401K Retirement Savings Plan

Employee Stock Purchase Plan

Paid vacation and holidays

Room benefits at Hyatt locations

Job summary

Andaz Maui at Wailea is seeking a resort host to be the first and last point of contact for guests, handling registration and warmly welcoming guests as they arrive and depart.

The role requires knowledge of resort facilities, coordination of valet and luggage, and helping arrange activities not previously planned. Overnight availability is preferred to ensure seamless service.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Familiarity with OPERA, HotSOS and RESERVE is preferred.

Responsibilities

• Register arriving guests and welcome them to Andaz Maui Wailea.
• Coordinate valet and luggage handling for guests.
• Assist in arranging activities not previously planned.
• Provide knowledge of resort offerings and services to guests.

Skills

Customer service orientation

Verbal and written communication

Stamina and standing long periods

Humor and positive attitude

Presentation skills

Overnight availability

Front Office/Night Audit experience

Tools

OPERA

HotSOS

RESERVE

Job description

Summary

A resort host is the key to our Andaz guest journey. As the main arriving and departing point of contact, the resort host is responsible for registering all arriving guests and welcoming them into our home. The resort host is required to be knowledgeable in all areas of the resort including food and beverage offerings available, coordinating valet and luggage, and helping arrange activities that have not been previously arranged.

Organization - Andaz Maui at Wailea

Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Maui’s premier southwestern coastline, the 15-acre beachfront resort will be located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world. The luxury resort community of Wailea includes a 1.2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants.

Hyatt has redefined the hotel experience that reflects the Hindi meaning of "Andaz, personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

90 - Day Introductory Rate: $25.49

Hourly Rate: $29.99

This role will be eligible for the following benefits, after meeting initial eligibility times:

• Health, Dental, Vision, Chiropractic
• 401K Retirement Savings Plan
• Employee Stock Purchase Plan
• Paid vacation, Sick, Floating Holidays and 7 Observed Holidays
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleague who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Proficiency with OPERA, HotSOS, RESERVE preferred
• Fun and articulate person with a great sense of humor and attitude
• Personality and presentation will play a key role in becoming a successful candidate
• Must be available to work primarily overnight.
• Previous Front Office/Night Audit experience strongly preferred.