Guest Experience Front Office Leader

reitmr; New Orleans (LA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company 2x

Paid Vacation & Sick Time

Hotel Discounts

Educational Assistance

Job summary

Sonesta International Hotels is seeking a Front Office Manager to lead the daily operations of the front desk and related services in our New Orleans properties. You will shape guest experiences from check-in to check-out while guiding a team of front desk agents and guest services staff.

Ideal candidates will have hospitality leadership experience, strong communication, and a solid understanding of PMS/reservation systems to drive service excellence and operational efficiency.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• 3+ years of Front Office or hotel operations leadership experience preferred.
• Strong knowledge of front desk operations and guest service standards.

Responsibilities

• Lead day-to-day Front Office operations including Front Desk, Bell Services, Valet, and lobby experience.
• Supervise, train, schedule, coach, and develop Front Desk Agents and guest service teams.
• Ensure guest satisfaction, service quality, and operational efficiency across front office.
• Monitor guest feedback and resolve issues promptly with professionalism.
• Collaborate with Housekeeping, Engineering, and F&B to ensure seamless stays.
• Support hiring, onboarding, and ongoing team development initiatives.

Skills

Front Office leadership

Customer service

Staff coaching

PMS systems

Communication skills

Education

Bachelor's degree in Hospitality Management

Tools

PMS systems

Reservations systems

Hotel operations software

Job description

Sonesta International Hotels is seeking a Front Office Manager to lead the daily operations of the front desk and related services in our New Orleans properties. You will shape guest experiences from check-in to check-out while guiding a team of front desk agents and guest services staff.

Ideal candidates will have hospitality leadership experience, strong communication, and a solid understanding of PMS/reservation systems to drive service excellence and operational efficiency.