Guest Experience Host - Kickback Service & Hospitality

druryhotels; Colorado Springs (CO); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Hotel discounts

Free room nights

Medical, dental, vision

401(k) retirement plan

Job summary

Drury Plaza Hotel - 1170 InterQuest Parkway, Colorado Springs, CO is hiring to support the 5:30 p.m. Kickback program and guest services. You will help with food preparation, maintain a clean kitchen and lobby, and ensure food safety standards while stocking supplies.

The role focuses on friendly, energetic guest interactions, accurate inventory, and providing a welcoming Drury experience. Starting pay ranges from $18.26 to $27.60 per hour with quarterly bonuses and employee discounts.

Qualifications

• Knowledge of hotel accommodations, the community, and hotel services
• Ability to conduct accurate inventory of food items and calculate order levels
• Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere
• Ability to speak and receive direction (written and verbal direction) in English

Responsibilities

• Oversee the 5:30 Kickback for guests through food preparation and with clean-up
• See to it that the kitchen and lobby area are clean and well organized
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
• Answer guest’s questions using your knowledge of the hotel, area, and events
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Skills

Guest service

Inventory management

English proficiency

Communication skills

Job description

Drury Plaza Hotel - 1170 InterQuest Parkway, Colorado Springs, CO is hiring to support the 5:30 p.m. Kickback program and guest services. You will help with food preparation, maintain a clean kitchen and lobby, and ensure food safety standards while stocking supplies.

The role focuses on friendly, energetic guest interactions, accurate inventory, and providing a welcoming Drury experience. Starting pay ranges from $18.26 to $27.60 per hour with quarterly bonuses and employee discounts.