Guest Experience Host — Hospitality with Perks & Growth

Back Of House; San Ramon (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Tips

401 (k) Retirement Savings Plan

Supplemental phone allowance

Shift meal benefits

Health insurance for 28+ hrs/week

Employee portal for paystubs

Transportation and commuter benefits

Group gym membership rates

Career development opportunities

On-Demand Pay

Job summary

The Host role at Back Of House in San Ramon sets the tone for the guest experience from arrival through departure, delivering a warm, organized first impression in a fast-paced dining room. This position requires strong awareness, communication, and composure while coordinating with the service team and guests.

Responsibilities include greeting guests, managing reservations with OpenTable, seating guests, answering inquiries, assisting with takeout, and maintaining a clean host stand.

Qualifications

• Previous customer service experience preferred (restaurants, hotels, hospitality, or sales).
• Strong people skills, outward energy, and multitasking ability in a fast-paced environment.
• Genuine interest in hospitality and guest satisfaction.

Responsibilities

• Greet and engage guests in a friendly, natural manner while managing wait times.
• Manage reservations and walk-ins using OpenTable.
• Accurately quote wait times and manage guest expectations.
• Understand dining room flow, pacing, and table management.
• Seat guests with menus, including bar seating when applicable.
• Offer water (still or sparkling) and mark accordingly.
• Offer children’s menus and high chairs when needed.
• Engage guests while walking to tables; create a seamless arrival experience.
• Identify and communicate guest details (celebrations, allergies, preferences, pacing needs).
• Maintain clear communication with management and service team.
• Answer phones and handle guest inquiries with professionalism.
• Support takeout operations, ensuring order accuracy and completeness.
• Assist with bussing, running food, and supporting service as needed.
• Complete opening, running, and closing side work.
• Maintain cleanliness and organization of host stand, entrance, and bathrooms.
• Monitor restaurant readiness (menus, supplies, cleanliness throughout shift).
• Participate in pre-shift meetings and ongoing team communication.
• Demonstrate confidence, awareness, and composure during service.

Skills

Customer service skills

Communication

Multitasking

Hospitality mindset

Education

Food safety certification

RBS certification

Harassment Prevention Training

Job description

The Host role at Back Of House in San Ramon sets the tone for the guest experience from arrival through departure, delivering a warm, organized first impression in a fast-paced dining room. This position requires strong awareness, communication, and composure while coordinating with the service team and guests.

Responsibilities include greeting guests, managing reservations with OpenTable, seating guests, answering inquiries, assisting with takeout, and maintaining a clean host stand.