Guest Experience Host - Flexible Scheduling & Growth

P.F. Chang's China Bistro, Inc.; Natick (MA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid training

Advancement opportunities

Meal discounts

Referral program

Team member discounts

Holiday closures

401(k) retirement plan

Medical/dental/vision insurance

Paid sick leave

Job summary

The Host is responsible for delivering an excellent hospitality experience by maintaining the overall flow of the restaurant. They provide a positive and professional first and last impression to every guest.

In the event there is a wait time, quote an accurate wait time and answer any questions the guest may have. Job Responsibilities include greeting and seating guests, answering phones, handling reservations, and upholding safety and sanitation standards.

Qualifications

• No previous experience required; training provided.
• Excellent customer service skills and etiquette.
• Ability to execute proper sanitation practices and safety procedures.
• Must be able to communicate effectively with co-workers and guests.
• Flexibility to work a variety of shifts.
• Ability to multi-task in a fast-paced, team-work environment.

Responsibilities

• Interact courteously with Guests (answer phones, greet Guests, seat Guests, make reservations, take food orders).
• Uphold our high safety and sanitation standards by completing sanitation practices at front door, host desk, lobby area and crowd control.
• Learn restaurant seating layout, how tables are divided into server areas, and how to deliver food.
• Set and clear a table neatly and efficiently according to P.F. Chang's specifications.
• Learn curbside process and takeout expectations.
• Conducts side-work as required for each shift.

Skills

Excellent customer service

Effective communication

Multi-tasking

Flexible scheduling

Teamwork

Guest etiquette

Job description

The Host is responsible for delivering an excellent hospitality experience by maintaining the overall flow of the restaurant. They provide a positive and professional first and last impression to every guest.

In the event there is a wait time, quote an accurate wait time and answer any questions the guest may have. Job Responsibilities include greeting and seating guests, answering phones, handling reservations, and upholding safety and sanitation standards.